kitio.aiAdded Oct 29, 2026
Spiral by UJET
PaidAI analytics that turn customer conversations into insights
What is Spiral by UJET?
Spiral reads calls, chats, tickets, reviews and surveys, and turns them into topics, trends, sentiment and answers your team can act on. It is built by UJET and works natively with UJET's contact center platform.
The product structures feedback from every channel and shows it in AI dashboards and reports, with an AI agent you can ask questions. Views break contacts down by topic, region, sentiment and outcome, such as whether a conversation deteriorates or recovers.
It lists integrations and a security page and is sold through a contact form or demo, so pricing is not public. The sample data on the site is illustrative.
Features
- Multichannel feedback analysis
- AI dashboards and reports
- Ask-the-data AI agent
- Sentiment and topic trends
- UJET integration
Tags
Releases
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Organization
UJET
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Covers voice, chat, email and reviews
- Sentiment broken down by topic and region
- Native with UJET
Cons
- Pricing not public
- Best suited to UJET customers
- Demo-only access
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Q&A
What is Spiral by UJET?
Spiral reads calls, chats, tickets, reviews and surveys, and turns them into topics, trends, sentiment and answers your team can act on. It is built by UJET and works natively with UJET's contact center platform.
What data does Spiral analyze?
Calls, chats, tickets, reviews and surveys.
Do I need UJET to use Spiral?
It is described as native with UJET. The site also lists integrations with other tools.
How much does Spiral by UJET cost?
Spiral by UJET is paid.
Is there a free version of Spiral by UJET?
No. Spiral by UJET is a paid tool.
What are the main features of Spiral by UJET?
Multichannel feedback analysis, AI dashboards and reports, Ask-the-data AI agent, Sentiment and topic trends, UJET integration.
Who makes Spiral by UJET?
Spiral by UJET is made by UJET.
What are the best alternatives to Spiral by UJET?
Popular alternatives include Level AI, Amazon Connect, Five9.