kitio.aiAdded Oct 28, 2026
Observe.AI
PaidContact center AI for voice agents, agent assist and auto QA
What is Observe.AI?
Observe.AI is a contact center AI platform that scores every call for quality, guides agents in real time and offers voice AI agents for routine calls. It is used by large contact centers in industries such as insurance, financial services and healthcare.
Auto QA evaluates all conversations against custom scorecards instead of a small manual sample. Real-time Agent Assist shows prompts and knowledge during calls and writes summaries afterward, while VoiceAI Agents handle calls like payments, scheduling and status checks.
The platform connects to contact center systems such as Genesys, NiCE, Five9 and Amazon Connect, and its analytics help managers coach agents on specific behaviours.
Features
- Auto QA on every call
- Real-time agent assist
- VoiceAI agents
- Coaching workflows
- Conversation analytics
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Releases
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Organization
Observe.AI
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Reviews every interaction
- Practical coaching tools
- Works with major CCaaS platforms
Cons
- Enterprise-oriented pricing
- Setup of scorecards takes time
- Focused mainly on voice
Prompts & results
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Q&A
What is Observe.AI?
Observe.AI is a contact center AI platform that scores every call for quality, guides agents in real time and offers voice AI agents for routine calls. It is used by large contact centers in industries such as insurance, financial services and healthcare.
How much does Observe.AI cost?
Observe.AI is paid.
Is there a free version of Observe.AI?
No. Observe.AI is a paid tool.
What are the main features of Observe.AI?
Auto QA on every call, Real-time agent assist, VoiceAI agents, Coaching workflows, Conversation analytics.
Who makes Observe.AI?
Observe.AI is made by Observe.AI.
What are the best alternatives to Observe.AI?
Popular alternatives include Amazon Connect, Five9, Genesys Cloud.