kitio.aiAdded Oct 28, 2026
Duckie
PaidAgentic platform where support teams build ticket-solving agents
What is Duckie?
Duckie lets support teams build AI agents that resolve tickets, investigate issues and automate workflows behind support. It learns from your knowledge base and works inside help desk tools such as Zendesk to answer around the clock.
Instead of a fixed chatbot, teams build their own agents and manage them like a system, with an assistant that helps write runbooks, guidelines and guardrails and troubleshoot individual runs. Examples on the site include upgrading a customer's plan in Stripe and replying in the ticket.
Customer stories describe fintech and software teams handling more tickets with fewer people. The site shows a demo and industry pages, and does not list prices.
Features
- Ticket resolution agents
- Knowledge base learning
- Workflow automation
- Runbooks and guardrails
- Help desk integrations
Tags
Releases
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Organization
Duckie
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
Sponsored
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Pros and cons
Pros
- Agents take actions, not just reply
- Team controls guardrails and runbooks
- Works inside existing help desks
Cons
- No pricing on the site
- Needs setup effort from the support team
- Demo is the main way to try it
Prompts & results
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Q&A
What is Duckie?
Duckie lets support teams build AI agents that resolve tickets, investigate issues and automate workflows behind support. It learns from your knowledge base and works inside help desk tools such as Zendesk to answer around the clock.
Can Duckie take actions beyond answering questions?
Yes. The site shows agents handling tasks such as changing a customer's plan in Stripe and confirming it in the ticket.
How much does Duckie cost?
Duckie is paid.
Is there a free version of Duckie?
No. Duckie is a paid tool.
What are the main features of Duckie?
Ticket resolution agents, Knowledge base learning, Workflow automation, Runbooks and guardrails, Help desk integrations.
Who makes Duckie?
Duckie is made by Duckie.
What are the best alternatives to Duckie?
Popular alternatives include Stylo, eesel AI, Macha.