kitio.aieesel AI vs Duckie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. eesel AI starts at $299/mo and Duckie starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI ticket agent
- Reply copilot
- Ticket triage
- Internal Slack assistant
- Simulation on past tickets
- Ticket resolution agents
- Knowledge base learning
- Workflow automation
- Runbooks and guardrails
- Help desk integrations
| Feature | eesel AI | Duckie |
|---|---|---|
| Best for | AI agent and copilot that plug into Zendesk, Freshdesk and Slack | Agentic platform where support teams build ticket-solving agents |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $299/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | eesel AI | Duckie |
| Based in | Australia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
eesel AI starts at $299/mo and Duckie starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Trial with 100 credits
- Every feature and integration
- No card required
Teammate
$299/mo
- 1 credit per ticket or chat
- No platform or seat fees
- Helpdesk, Slack, chat, email channels
Managed support
$5000/mo
- Flat founding price
- They run your whole support team
- Email, chat, SMS, WhatsApp, phone
Enterprise
Contact sales
- HIPAA with signed BAA
- Security review, DPA and CSA
- Annual contract and invoicing
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
eesel AI
- Quick setup on existing desks
- Can test on past tickets first
- Covers internal support too
- Depends on your help desk
- Smaller company
- Interaction-based costs vary
Duckie
- Agents take actions, not just reply
- Team controls guardrails and runbooks
- Works inside existing help desks
- No pricing on the site
- Needs setup effort from the support team
- Demo is the main way to try it
Which one should you choose?
Choose eesel AI if you want:
- Quick setup on existing desks
- Can test on past tickets first
- Covers internal support too
Watch out: depends on your help desk.
Choose Duckie if you want:
- Agents take actions, not just reply
- Team controls guardrails and runbooks
- Works inside existing help desks
Watch out: no pricing on the site.
eesel AI vs Duckie FAQ
What is the difference between eesel AI and Duckie?
eesel AI: AI agent and copilot that plug into Zendesk, Freshdesk and Slack. Duckie: Agentic platform where support teams build ticket-solving agents. Both are customer support tools.
Is eesel AI or Duckie cheaper?
eesel AI starts at $299/mo and Duckie starts at See pricing page. Check both pricing pages for current plans.
Do eesel AI and Duckie have free plans?
eesel AI: No, trial available. Duckie: No.
Who makes eesel AI?
eesel AI is made by eesel AI, based in Australia.
Who makes Duckie?
Duckie is made by Duckie.
Which should I choose, eesel AI or Duckie?
Choose eesel AI if you value quick setup on existing desks and can test on past tickets first. Choose Duckie if you value agents take actions, not just reply and team controls guardrails and runbooks.