kitio.aiAdded Oct 28, 2026
Macha
Free trial · $299/moAI help desk agents built and launched for you by the Macha team
What is Macha?
Macha deploys AI agents on Zendesk, Freshdesk, Gorgias, Front, Intercom and HubSpot that answer and resolve support tickets. Its team studies your past tickets, chooses what to automate, builds the agent and launches it in safe mode, which suits support teams without time to configure AI themselves.
Agents can look up orders, draft replies and grade each answer before it is sent, and every conversation is evaluated continuously after launch. Safe mode and simulations let you review results before the agent replies to customers on its own.
Besides the help desk agent there is a copilot for human agents, a Chrome extension, a website chatbot and a build copilot called Sidekick. Developers can ship agents from Claude Code or Codex and connect any HTTP endpoint as a custom tool, with integrations for Shopify, Stripe, Slack, Notion and Confluence.
Features
- Help desk AI agent
- Done-for-you setup
- Safe mode and simulations
- Continuous answer grading
- Website chatbot
- Custom HTTP tools
Tags
Releases
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Macha was added to the directory.
Organization
Macha
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $299/mo
- Billing frequency
- Monthly
Macha plans
750 tickets
$299/mo
- 750 AI-resolved tickets a month
- Done-for-you setup
- Unlimited seats
1,500 tickets
$599/mo
- 1,500 tickets a month
- Live chat included
3,000 tickets
$1199/mo
- 3,000 tickets a month
- Continuous evaluation
5,000 tickets
$1999/mo
- 5,000 tickets a month
- Shared Slack with the Macha team
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Macha site.Official pricing
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Pros and cons
Pros
- Setup handled by their team
- Charged per ticket, not per message
- Unlimited team seats
Cons
- Starts at $299 a month
- Needs one of the supported help desks
- Ticket volume sets the plan price
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Q&A
What is Macha?
Macha deploys AI agents on Zendesk, Freshdesk, Gorgias, Front, Intercom and HubSpot that answer and resolve support tickets. Its team studies your past tickets, chooses what to automate, builds the agent and launches it in safe mode, which suits support teams without time to configure AI themselves.
Which help desks does Macha work with?
Zendesk, Freshdesk, Gorgias, Front, Intercom and HubSpot, plus a website chatbot and Chrome extension.
Is a long back-and-forth charged more than once?
No. A whole conversation counts as one ticket, and there are no charges per message, step or tool call.
How much does Macha cost?
Macha is free trial, with paid plans from $299/mo.
Is there a free version of Macha?
No, but you can try it free before paying.
What are the main features of Macha?
Help desk AI agent, Done-for-you setup, Safe mode and simulations, Continuous answer grading, Website chatbot, Custom HTTP tools.
Who makes Macha?
Macha is made by Macha.
What are the best alternatives to Macha?
Popular alternatives include Adereso AI, Typewise, Gleap.