kitio.aiMacha vs Duckie
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Macha starts at $299/mo and Duckie starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Help desk AI agent
- Done-for-you setup
- Safe mode and simulations
- Continuous answer grading
- Website chatbot
- Custom HTTP tools
- Ticket resolution agents
- Knowledge base learning
- Workflow automation
- Runbooks and guardrails
- Help desk integrations
| Feature | Macha | Duckie |
|---|---|---|
| Best for | AI help desk agents built and launched for you by the Macha team | Agentic platform where support teams build ticket-solving agents |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $299/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Macha | Duckie |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Macha starts at $299/mo and Duckie starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
750 tickets
$299/mo
- 750 AI-resolved tickets a month
- Done-for-you setup
- Unlimited seats
1,500 tickets
$599/mo
- 1,500 tickets a month
- Live chat included
3,000 tickets
$1199/mo
- 3,000 tickets a month
- Continuous evaluation
5,000 tickets
$1999/mo
- 5,000 tickets a month
- Shared Slack with the Macha team
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Macha
- Setup handled by their team
- Charged per ticket, not per message
- Unlimited team seats
- Starts at $299 a month
- Needs one of the supported help desks
- Ticket volume sets the plan price
Duckie
- Agents take actions, not just reply
- Team controls guardrails and runbooks
- Works inside existing help desks
- No pricing on the site
- Needs setup effort from the support team
- Demo is the main way to try it
Which one should you choose?
Choose Macha if you want:
- Setup handled by their team
- Charged per ticket, not per message
- Unlimited team seats
Watch out: starts at $299 a month.
Choose Duckie if you want:
- Agents take actions, not just reply
- Team controls guardrails and runbooks
- Works inside existing help desks
Watch out: no pricing on the site.
Macha vs Duckie FAQ
What is the difference between Macha and Duckie?
Macha: AI help desk agents built and launched for you by the Macha team. Duckie: Agentic platform where support teams build ticket-solving agents. Both are customer support tools.
Is Macha or Duckie cheaper?
Macha starts at $299/mo and Duckie starts at See pricing page. Check both pricing pages for current plans.
Do Macha and Duckie have free plans?
Macha: No, trial available. Duckie: No.
Who makes Macha?
Macha is made by Macha.
Who makes Duckie?
Duckie is made by Duckie.
Which should I choose, Macha or Duckie?
Choose Macha if you value setup handled by their team and charged per ticket, not per message. Choose Duckie if you value agents take actions, not just reply and team controls guardrails and runbooks.