kitio.aiFreshdesk vs DevRev
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and DevRev starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Support and engineering in one system
- AI customer agent
- Knowledge graph
- Jira and GitHub sync
- Ticket deduplication
| Feature | Freshdesk | DevRev |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | AI-native platform linking customer support, product and engineering |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | DevRev |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Freshdesk starts at $19/mo and DevRev starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
DevRev
- Closes loop between support and dev
- Unified data model
- Free tier to start
- Broad scope takes time to adopt
- Less known than legacy desks
- Some features still maturing
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose DevRev if you want:
- Closes loop between support and dev
- Unified data model
- Free tier to start
Watch out: broad scope takes time to adopt.
Freshdesk vs DevRev FAQ
What is the difference between Freshdesk and DevRev?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. DevRev: AI-native platform linking customer support, product and engineering. Both are customer support tools.
Is Freshdesk or DevRev cheaper?
Freshdesk starts at $19/mo and DevRev starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and DevRev have free plans?
Freshdesk: No, trial available. DevRev: Yes.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes DevRev?
DevRev is made by DevRev, based in United States.
Which should I choose, Freshdesk or DevRev?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose DevRev if you value closes loop between support and dev and unified data model.