kitio.aiWeb2Chat vs Aidbase
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Web2Chat starts at $19/mo and Aidbase starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website chat widget
- Shared inbox
- AI chatbot (Aura)
- Ticketing
- Knowledge base
- News center
- AI support chatbot
- AI-assisted ticketing
- Unified email inbox
- FAQ and knowledge base
- Knowledge gap detection
- SDKs, APIs and webhooks
| Feature | Web2Chat | Aidbase |
|---|---|---|
| Best for | Live chat, ticketing and knowledge base with an AI chatbot | AI chatbot, ticketing and email support built for SaaS startups |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $19/mo | See pricing page |
| Free plan | Yes | No, 7-day trial |
| Made by | Web2Chat | Aidbase |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Web2Chat starts at $19/mo and Aidbase starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Chat widget and shared inbox
- Unlimited conversations
- Knowledge base
Aura Growth
$19/mo
- 2,000 message credits a month
- Up to 200 training pages
- 10 file uploads
Aura Business
$49/mo
- 5,000 message credits a month
- Up to 2,000 training pages
- 100 file uploads
Aura Enterprise
$99/mo
- 10,000 message credits a month
- Up to 10,000 training pages
- 500 file uploads
3 plans
Standard
€29/mo
- 2,500 messages per month
- 2 chatbots
- 5 team members
Pro
€39/mo
- 10,000 messages per month
- 5 chatbots
- 25 team members
Expert
€199/mo
- 100,000 messages per month
- 50 chatbots
- 100 team members
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Web2Chat
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
- Help center on a custom domain
- AI chatbot costs extra
- Branding removal needs a paid plan
- Built for small teams, not large support orgs
Aidbase
- Chatbot, tickets and email in one tool
- Unlimited messages with your own OpenAI key
- Many messaging integrations
- No free plan after the 7-day trial
- Prices listed in euros
- Relies on OpenAI models
Which one should you choose?
Choose Web2Chat if you want:
- Free plan with unlimited conversations
- No cap on support tickets
- AI bot priced by message credits
Watch out: ai chatbot costs extra.
Choose Aidbase if you want:
- Chatbot, tickets and email in one tool
- Unlimited messages with your own OpenAI key
- Many messaging integrations
Watch out: no free plan after the 7-day trial.
Web2Chat vs Aidbase FAQ
What is the difference between Web2Chat and Aidbase?
Web2Chat: Live chat, ticketing and knowledge base with an AI chatbot. Aidbase: AI chatbot, ticketing and email support built for SaaS startups. Both are customer support tools.
Is Web2Chat or Aidbase cheaper?
Web2Chat starts at $19/mo and Aidbase starts at See pricing page. Check both pricing pages for current plans.
Do Web2Chat and Aidbase have free plans?
Web2Chat: Yes. Aidbase: No, 7-day trial.
Who makes Web2Chat?
Web2Chat is made by Web2Chat.
Who makes Aidbase?
Aidbase is made by Aidbase.
Which should I choose, Web2Chat or Aidbase?
Choose Web2Chat if you value free plan with unlimited conversations and no cap on support tickets. Choose Aidbase if you value chatbot, tickets and email in one tool and unlimited messages with your own openai key.