kitio.aiGleap vs Aidbase
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gleap starts at See pricing page and Aidbase starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Kai Support AI agent
- AI ticket investigation
- AI-drafted code fixes
- In-app bug reporting
- Session replay
- Roadmap and release notes
- AI support chatbot
- AI-assisted ticketing
- Unified email inbox
- FAQ and knowledge base
- Knowledge gap detection
- SDKs, APIs and webhooks
| Feature | Gleap | Aidbase |
|---|---|---|
| Best for | AI-native help desk that answers tickets and drafts code fixes | AI chatbot, ticketing and email support built for SaaS startups |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, 7-day trial | No, 7-day trial |
| Made by | Gleap | Aidbase |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gleap starts at See pricing page and Aidbase starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 1 seat and 1 project
- Live chat and inbox
- In-app bug reporting
- Gleap branding shown
Team
$149/mo
- Unlimited seats and projects
- Full AI agent team
- Help center and roadmap
- Custom agents
Pro
$299/mo
- Kai Voice
- LLM model choice
- SLA policies and SOC 2 report
- Higher API and MCP limits
Enterprise
From $999/mo
- Single sign-on
- AI pricing by agreement
- Contracts and invoicing
3 plans
Standard
€29/mo
- 2,500 messages per month
- 2 chatbots
- 5 team members
Pro
€39/mo
- 10,000 messages per month
- 5 chatbots
- 25 team members
Expert
€199/mo
- 100,000 messages per month
- 50 chatbots
- 100 team members
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gleap
- Unlimited seats from the Team plan
- Links support tickets to code fixes
- Bug reports with session replay
- Startup discount available
- No free plan
- AI resolutions billed on top of the plan
- Starter keeps Gleap branding
Aidbase
- Chatbot, tickets and email in one tool
- Unlimited messages with your own OpenAI key
- Many messaging integrations
- No free plan after the 7-day trial
- Prices listed in euros
- Relies on OpenAI models
Which one should you choose?
Choose Gleap if you want:
- Unlimited seats from the Team plan
- Links support tickets to code fixes
- Bug reports with session replay
Watch out: no free plan.
Choose Aidbase if you want:
- Chatbot, tickets and email in one tool
- Unlimited messages with your own OpenAI key
- Many messaging integrations
Watch out: no free plan after the 7-day trial.
Gleap vs Aidbase FAQ
What is the difference between Gleap and Aidbase?
Gleap: AI-native help desk that answers tickets and drafts code fixes. Aidbase: AI chatbot, ticketing and email support built for SaaS startups. Both are customer support tools.
Is Gleap or Aidbase cheaper?
Gleap starts at See pricing page and Aidbase starts at See pricing page. Check both pricing pages for current plans.
Do Gleap and Aidbase have free plans?
Gleap: No, 7-day trial. Aidbase: No, 7-day trial.
Who makes Gleap?
Gleap is made by Gleap.
Who makes Aidbase?
Aidbase is made by Aidbase.
Which should I choose, Gleap or Aidbase?
Choose Gleap if you value unlimited seats from the team plan and links support tickets to code fixes. Choose Aidbase if you value chatbot, tickets and email in one tool and unlimited messages with your own openai key.