kitio.aiSmartsupp vs Runnr.ai
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- AI virtual concierge
- Unified guest inbox
- Automated upsells
- Proactive messaging
- OTA inbox integration
| Feature | Smartsupp | Runnr.ai |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | AI virtual concierge answering hotel guests on WhatsApp and OTAs |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, 30-day trial |
| Made by | Smartsupp | Runnr.ai |
| Based in | Czechia | Netherlands |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
4 plans
Pro
From €100/mo
- AI virtual concierge
- WhatsApp, SMS and OTA inboxes
- Webchat and unified inbox
Plus
From €200/mo
- Branded WhatsApp number
- Multi-property inbox
- 12-month agreement
Enterprise
From €400/mo
- Custom guest journey triggers
- Custom integrations
Groups & chains
Contact sales
- Over 10,000 units
- Unlimited seats
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Runnr.ai
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
- Plus requires a 12-month agreement
- Prices shown only in euros
- Made for accommodation businesses only
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose Runnr.ai if you want:
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
Watch out: plus requires a 12-month agreement.
Smartsupp vs Runnr.ai FAQ
What is the difference between Smartsupp and Runnr.ai?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. Runnr.ai: AI virtual concierge answering hotel guests on WhatsApp and OTAs. Both are customer support tools.
Is Smartsupp or Runnr.ai cheaper?
Smartsupp starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Do Smartsupp and Runnr.ai have free plans?
Smartsupp: Yes. Runnr.ai: No, 30-day trial.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes Runnr.ai?
Runnr.ai is made by Runnr.ai, based in Netherlands.
Which should I choose, Smartsupp or Runnr.ai?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose Runnr.ai if you value covers whatsapp and major ota inboxes and upsells built into conversations.