kitio.aichatlyn vs Runnr.ai
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. chatlyn starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI hotel chatbot
- Unified guest inbox
- PMS-triggered guest journeys
- WhatsApp campaigns
- Human handover
- iOS and Android apps
- AI virtual concierge
- Unified guest inbox
- Automated upsells
- Proactive messaging
- OTA inbox integration
| Feature | chatlyn | Runnr.ai |
|---|---|---|
| Best for | AI guest messaging and chatbot built for hotels | AI virtual concierge answering hotel guests on WhatsApp and OTAs |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, 30-day trial |
| Made by | chatlyn | Runnr.ai |
| Based in | Austria | Netherlands |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Unified guest inbox.
Pricing compared
chatlyn starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Pro
From €100/mo
- AI virtual concierge
- WhatsApp, SMS and OTA inboxes
- Webchat and unified inbox
Plus
From €200/mo
- Branded WhatsApp number
- Multi-property inbox
- 12-month agreement
Enterprise
From €400/mo
- Custom guest journey triggers
- Custom integrations
Groups & chains
Contact sales
- Over 10,000 units
- Unlimited seats
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
chatlyn
- Built specifically for hotels
- Answers from the property's own data
- Many direct PMS integrations
- EU hosting and GDPR focus
- Prices are only given as a quote
- Of little use outside hospitality
- WhatsApp and SMS fees are extra usage costs
Runnr.ai
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
- Plus requires a 12-month agreement
- Prices shown only in euros
- Made for accommodation businesses only
Which one should you choose?
Choose chatlyn if you want:
- Built specifically for hotels
- Answers from the property's own data
- Many direct PMS integrations
Watch out: prices are only given as a quote.
Choose Runnr.ai if you want:
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
Watch out: plus requires a 12-month agreement.
chatlyn vs Runnr.ai FAQ
What is the difference between chatlyn and Runnr.ai?
chatlyn: AI guest messaging and chatbot built for hotels. Runnr.ai: AI virtual concierge answering hotel guests on WhatsApp and OTAs. Both are customer support tools.
Is chatlyn or Runnr.ai cheaper?
chatlyn starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Do chatlyn and Runnr.ai have free plans?
chatlyn: Yes. Runnr.ai: No, 30-day trial.
Who makes chatlyn?
chatlyn is made by chatlyn, based in Austria.
Who makes Runnr.ai?
Runnr.ai is made by Runnr.ai, based in Netherlands.
Which should I choose, chatlyn or Runnr.ai?
Choose chatlyn if you value built specifically for hotels and answers from the property's own data. Choose Runnr.ai if you value covers whatsapp and major ota inboxes and upsells built into conversations.