kitio.aiGupshup vs Runnr.ai
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Gupshup starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agents for chat
- Voice AI agents
- WhatsApp and RCS messaging
- SMS campaigns
- Avatar website assistant
- Verified business chat
- AI virtual concierge
- Unified guest inbox
- Automated upsells
- Proactive messaging
- OTA inbox integration
| Feature | Gupshup | Runnr.ai |
|---|---|---|
| Best for | AI agents for customer conversations on WhatsApp, SMS and voice | AI virtual concierge answering hotel guests on WhatsApp and OTAs |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | Yes | No, 30-day trial |
| Made by | Gupshup | Runnr.ai |
| Based in | United States | Netherlands |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Gupshup starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Pro
From €100/mo
- AI virtual concierge
- WhatsApp, SMS and OTA inboxes
- Webchat and unified inbox
Plus
From €200/mo
- Branded WhatsApp number
- Multi-property inbox
- 12-month agreement
Enterprise
From €400/mo
- Custom guest journey triggers
- Custom integrations
Groups & chains
Contact sales
- Over 10,000 units
- Unlimited seats
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Gupshup
- Covers WhatsApp, RCS, SMS and voice
- Voice agents for inbound and outbound calls
- Aimed at large-scale enterprise use
- No pricing shown on the homepage
- Platform is broad and may need onboarding
- Geared more to companies than small shops
Runnr.ai
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
- Plus requires a 12-month agreement
- Prices shown only in euros
- Made for accommodation businesses only
Which one should you choose?
Choose Gupshup if you want:
- Covers WhatsApp, RCS, SMS and voice
- Voice agents for inbound and outbound calls
- Aimed at large-scale enterprise use
Watch out: no pricing shown on the homepage.
Choose Runnr.ai if you want:
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
Watch out: plus requires a 12-month agreement.
Gupshup vs Runnr.ai FAQ
What is the difference between Gupshup and Runnr.ai?
Gupshup: AI agents for customer conversations on WhatsApp, SMS and voice. Runnr.ai: AI virtual concierge answering hotel guests on WhatsApp and OTAs. Both are customer support tools.
Is Gupshup or Runnr.ai cheaper?
Gupshup starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Do Gupshup and Runnr.ai have free plans?
Gupshup: Yes. Runnr.ai: No, 30-day trial.
Who makes Gupshup?
Gupshup is made by Gupshup, based in United States.
Who makes Runnr.ai?
Runnr.ai is made by Runnr.ai, based in Netherlands.
Which should I choose, Gupshup or Runnr.ai?
Choose Gupshup if you value covers whatsapp, rcs, sms and voice and voice agents for inbound and outbound calls. Choose Runnr.ai if you value covers whatsapp and major ota inboxes and upsells built into conversations.