kitio.airespond.io vs Runnr.ai
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. respond.io starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Unified team inbox
- AI agents for chat
- WhatsApp Business calling
- Lead routing
- Broadcast campaigns
- CSAT and NPS surveys
- AI virtual concierge
- Unified guest inbox
- Automated upsells
- Proactive messaging
- OTA inbox integration
| Feature | respond.io | Runnr.ai |
|---|---|---|
| Best for | Customer conversation platform with AI agents for WhatsApp and social | AI virtual concierge answering hotel guests on WhatsApp and OTAs |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | No, 30-day trial |
| Made by | respond.io | Runnr.ai |
| Based in | Malaysia | Netherlands |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
respond.io starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Pro
From €100/mo
- AI virtual concierge
- WhatsApp, SMS and OTA inboxes
- Webchat and unified inbox
Plus
From €200/mo
- Branded WhatsApp number
- Multi-property inbox
- 12-month agreement
Enterprise
From €400/mo
- Custom guest journey triggers
- Custom integrations
Groups & chains
Contact sales
- Over 10,000 units
- Unlimited seats
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
respond.io
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
- No free plan, trial only
- Messaging fees from Meta come on top
- Best suited to messaging-heavy B2C teams
Runnr.ai
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
- Plus requires a 12-month agreement
- Prices shown only in euros
- Made for accommodation businesses only
Which one should you choose?
Choose respond.io if you want:
- Strong WhatsApp support
- Covers sales and support in one inbox
- Interface in many languages
Watch out: no free plan, trial only.
Choose Runnr.ai if you want:
- Covers WhatsApp and major OTA inboxes
- Upsells built into conversations
- 30-day trial
Watch out: plus requires a 12-month agreement.
respond.io vs Runnr.ai FAQ
What is the difference between respond.io and Runnr.ai?
respond.io: Customer conversation platform with AI agents for WhatsApp and social. Runnr.ai: AI virtual concierge answering hotel guests on WhatsApp and OTAs. Both are customer support tools.
Is respond.io or Runnr.ai cheaper?
respond.io starts at See pricing page and Runnr.ai starts at See pricing page. Check both pricing pages for current plans.
Do respond.io and Runnr.ai have free plans?
respond.io: No, trial available. Runnr.ai: No, 30-day trial.
Who makes respond.io?
respond.io is made by respond.io, based in Malaysia.
Who makes Runnr.ai?
Runnr.ai is made by Runnr.ai, based in Netherlands.
Which should I choose, respond.io or Runnr.ai?
Choose respond.io if you value strong whatsapp support and covers sales and support in one inbox. Choose Runnr.ai if you value covers whatsapp and major ota inboxes and upsells built into conversations.