kitio.aiSmartsupp vs Mixdesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Smartsupp starts at See pricing page and Mixdesk starts at $49/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
- AI customer service agent
- Omnichannel shared inbox
- Lead qualification and routing
- Translation in 27+ languages
- Marketing campaigns
- WAWin Chrome extension
| Feature | Smartsupp | Mixdesk |
|---|---|---|
| Best for | Live chat and Mira AI shopping assistant for online stores | AI agent and shared inbox for WhatsApp, Instagram, TikTok and chat |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | See pricing page | $49/mo |
| Free plan | Yes | Yes |
| Made by | Smartsupp | Mixdesk |
| Based in | Czechia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Smartsupp starts at See pricing page and Mixdesk starts at $49/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
4 plans
Free
Free
- 10 conversations
- 10 channel accounts
- No AI messages
Essential
$49/mo
- Unlimited conversations
- Messaging and marketing
- 10K translation characters
Pro
$199/mo
- AI agents
- 5,000 AI messages a month
- 20 channel accounts
Expert
Contact sales
- 30,000 AI messages a month
- Custom AI tools and API
- CRM sync
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Mixdesk
- No per-seat fees
- Wide range of messaging channels
- Free plan to try the inbox
- AI agent requires the Pro plan
- WhatsApp fees are billed separately
- Free plan has only 10 conversations
Which one should you choose?
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Choose Mixdesk if you want:
- No per-seat fees
- Wide range of messaging channels
- Free plan to try the inbox
Watch out: ai agent requires the pro plan.
Smartsupp vs Mixdesk FAQ
What is the difference between Smartsupp and Mixdesk?
Smartsupp: Live chat and Mira AI shopping assistant for online stores. Mixdesk: AI agent and shared inbox for WhatsApp, Instagram, TikTok and chat. Both are customer support tools.
Is Smartsupp or Mixdesk cheaper?
Smartsupp starts at See pricing page and Mixdesk starts at $49/mo. Check both pricing pages for current plans.
Do Smartsupp and Mixdesk have free plans?
Smartsupp: Yes. Mixdesk: Yes.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Who makes Mixdesk?
Mixdesk is made by Mixdesk.
Which should I choose, Smartsupp or Mixdesk?
Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages. Choose Mixdesk if you value no per-seat fees and wide range of messaging channels.