kitio.aiIntercom vs Mixdesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom has the lower starting price: about $39 a month, against $49 for Mixdesk.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- AI customer service agent
- Omnichannel shared inbox
- Lead qualification and routing
- Translation in 27+ languages
- Marketing campaigns
- WAWin Chrome extension
| Feature | Intercom | Mixdesk |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | AI agent and shared inbox for WhatsApp, Instagram, TikTok and chat |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $39/mo | $49/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Fin (Salesforce) | Mixdesk |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Intercom has the lower starting price: about $39 a month, against $49 for Mixdesk.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
4 plans
Free
Free
- 10 conversations
- 10 channel accounts
- No AI messages
Essential
$49/mo
- Unlimited conversations
- Messaging and marketing
- 10K translation characters
Pro
$199/mo
- AI agents
- 5,000 AI messages a month
- 20 channel accounts
Expert
Contact sales
- 30,000 AI messages a month
- Custom AI tools and API
- CRM sync
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Mixdesk
- No per-seat fees
- Wide range of messaging channels
- Free plan to try the inbox
- AI agent requires the Pro plan
- WhatsApp fees are billed separately
- Free plan has only 10 conversations
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Mixdesk if you want:
- No per-seat fees
- Wide range of messaging channels
- Free plan to try the inbox
Watch out: ai agent requires the pro plan.
Intercom vs Mixdesk FAQ
What is the difference between Intercom and Mixdesk?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Mixdesk: AI agent and shared inbox for WhatsApp, Instagram, TikTok and chat. Both are customer support tools.
Is Intercom or Mixdesk cheaper?
Intercom has the lower starting price: about $39 a month, against $49 for Mixdesk.
Do Intercom and Mixdesk have free plans?
Intercom: No, 14-day trial. Mixdesk: Yes.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Mixdesk?
Mixdesk is made by Mixdesk.
Which should I choose, Intercom or Mixdesk?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Mixdesk if you value no per-seat fees and wide range of messaging channels.