kitio.aiRichpanel vs Gladly
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Richpanel starts at See pricing page and Gladly starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Order actions in tickets
- AI support agent
- Self-service order portal
- Shopify and Magento integration
- AI reply drafts
- Lifelong customer conversation
- Gladly AI agent
- Built-in voice
- Commerce integrations
- Agent coaching
| Feature | Richpanel | Gladly |
|---|---|---|
| Best for | E-commerce help desk with AI agents and self-service order portal | People-centred customer service platform with AI for retail brands |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | No |
| Made by | Richpanel | Gladly |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Richpanel starts at See pricing page and Gladly starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Incubator
$9/mo for 3 agents (annual)
- Up to 3 seats
- Email, social and chat inbox
- Up to 50 AI-assisted replies
Pro
$59/agent/mo (annual)
- Per agent
- All features and automations
- AI included
Pro Max
$89/agent/mo (annual)
- Per agent
- Multiple brands
- Advanced automations
Enterprise
Custom
- Custom order volume
- Book a demo
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Richpanel
- Strong self-service deflection
- Built for retail workflows
- Clean agent interface
- Narrow e-commerce focus
- Smaller ecosystem than Gorgias
- AI usage costs extra
Gladly
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
- No free trial on the site
- Less flexible for B2B workflows
- Pricing requires a sales call
Which one should you choose?
Choose Richpanel if you want:
- Strong self-service deflection
- Built for retail workflows
- Clean agent interface
Watch out: narrow e-commerce focus.
Choose Gladly if you want:
- Native voice alongside digital channels
- Clear customer history
- Designed for retail support
Watch out: no free trial on the site.
Richpanel vs Gladly FAQ
What is the difference between Richpanel and Gladly?
Richpanel: E-commerce help desk with AI agents and self-service order portal. Gladly: People-centred customer service platform with AI for retail brands. Both are customer support tools.
Is Richpanel or Gladly cheaper?
Richpanel starts at See pricing page and Gladly starts at See pricing page. Check both pricing pages for current plans.
Do Richpanel and Gladly have free plans?
Richpanel: No, trial available. Gladly: No.
Who makes Richpanel?
Richpanel is made by Richpanel, based in United States.
Who makes Gladly?
Gladly is made by Gladly, based in United States.
Which should I choose, Richpanel or Gladly?
Choose Richpanel if you value strong self-service deflection and built for retail workflows. Choose Gladly if you value native voice alongside digital channels and clear customer history.