kitio.aiRe:amaze vs Richpanel
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Re:amaze starts at $29/mo and Richpanel starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
- Order actions in tickets
- AI support agent
- Self-service order portal
- Shopify and Magento integration
- AI reply drafts
| Feature | Re:amaze | Richpanel |
|---|---|---|
| Best for | Help desk and AI agent for e-commerce customer service | E-commerce help desk with AI agents and self-service order portal |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $29/mo | See pricing page |
| Free plan | No, 14-day trial | No, trial available |
| Made by | Re:amaze | Richpanel |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Re:amaze starts at $29/mo and Richpanel starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
4 plans
Incubator
$9/mo for 3 agents (annual)
- Up to 3 seats
- Email, social and chat inbox
- Up to 50 AI-assisted replies
Pro
$59/agent/mo (annual)
- Per agent
- All features and automations
- AI included
Pro Max
$89/agent/mo (annual)
- Per agent
- Multiple brands
- Advanced automations
Enterprise
Custom
- Custom order volume
- Book a demo
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Richpanel
- Strong self-service deflection
- Built for retail workflows
- Clean agent interface
- Narrow e-commerce focus
- Smaller ecosystem than Gorgias
- AI usage costs extra
Which one should you choose?
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
Choose Richpanel if you want:
- Strong self-service deflection
- Built for retail workflows
- Clean agent interface
Watch out: narrow e-commerce focus.
Re:amaze vs Richpanel FAQ
What is the difference between Re:amaze and Richpanel?
Re:amaze: Help desk and AI agent for e-commerce customer service. Richpanel: E-commerce help desk with AI agents and self-service order portal. Both are customer support tools.
Is Re:amaze or Richpanel cheaper?
Re:amaze starts at $29/mo and Richpanel starts at See pricing page. Check both pricing pages for current plans.
Do Re:amaze and Richpanel have free plans?
Re:amaze: No, 14-day trial. Richpanel: No, trial available.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Who makes Richpanel?
Richpanel is made by Richpanel, based in United States.
Which should I choose, Re:amaze or Richpanel?
Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan. Choose Richpanel if you value strong self-service deflection and built for retail workflows.