kitio.aiMicrosoft Dynamics 365 vs Univw
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Microsoft Dynamics 365 starts at See pricing page and Univw starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Sales and customer service CRM
- Contact center
- Finance and supply chain ERP
- Built-in AI agents
- Custom agent building
- Microsoft 365 integration
- Lead management
- Automated call QA
- AI agent coaching
- Call notes and summaries
- Workflow engine
- Cloud telephony
| Feature | Microsoft Dynamics 365 | Univw |
|---|---|---|
| Best for | Microsoft's CRM and ERP apps with built-in Copilot and agents | CRM with call analytics, AI coaching and call summaries |
| Category | Sales | Sales |
| Pricing model | Free trial | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No, trial available | Yes |
| Made by | Microsoft | Univw |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Microsoft Dynamics 365 starts at See pricing page and Univw starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Microsoft Dynamics 365
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
- Licensing is complex
- Setup usually needs a partner
- Costs add up per user and per app
Univw
- Free Easy CRM tier for lead management
- Telephony and CRM in one product
- Hierarchy-based data access
- AI is one part of a broader CRM
- Paid plan prices are not published
- Homepage gives little on AI accuracy
Which one should you choose?
Choose Microsoft Dynamics 365 if you want:
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
Watch out: licensing is complex.
Choose Univw if you want:
- Free Easy CRM tier for lead management
- Telephony and CRM in one product
- Hierarchy-based data access
Watch out: ai is one part of a broader crm.
Microsoft Dynamics 365 vs Univw FAQ
What is the difference between Microsoft Dynamics 365 and Univw?
Microsoft Dynamics 365: Microsoft's CRM and ERP apps with built-in Copilot and agents. Univw: CRM with call analytics, AI coaching and call summaries. Both are sales tools.
Is Microsoft Dynamics 365 or Univw cheaper?
Microsoft Dynamics 365 starts at See pricing page and Univw starts at See pricing page. Check both pricing pages for current plans.
Do Microsoft Dynamics 365 and Univw have free plans?
Microsoft Dynamics 365: No, trial available. Univw: Yes.
Who makes Microsoft Dynamics 365?
Microsoft Dynamics 365 is made by Microsoft, based in United States.
Who makes Univw?
Univw is made by Univw.
Which should I choose, Microsoft Dynamics 365 or Univw?
Choose Microsoft Dynamics 365 if you value covers crm and erp in one family and tight microsoft 365 integration. Choose Univw if you value free easy crm tier for lead management and telephony and crm in one product.