kitio.aiAdded Nov 5, 2026
Microsoft Dynamics 365
Free trialMicrosoft's CRM and ERP apps with built-in Copilot and agents
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a family of business applications for sales, customer service, contact centers, finance, supply chain and HR. Microsoft now positions it as agentic CRM and ERP, with AI agents and Copilot features built into each app for mid-size and large companies.
Separate modules cover Sales, Customer Insights, Customer Service, Contact Center, Field Service, Supply Chain Management, Commerce, Finance, Project Operations and Human Resources, plus Business Central for smaller firms. Companies license only the apps they need, and the apps share data with each other and with Microsoft 365.
Prebuilt agents handle tasks inside the apps, and teams can build their own agents on Dynamics 365 data. Implementation usually goes through Microsoft partners, and licensing is per user and per app, with free trials for most products and sales-assisted pricing for larger deployments.
Features
- Sales and customer service CRM
- Contact center
- Finance and supply chain ERP
- Built-in AI agents
- Custom agent building
- Microsoft 365 integration
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Microsoft Dynamics 365 was added to the directory.
Organization
Microsoft
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- Not listed
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Pros and cons
Pros
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
Cons
- Licensing is complex
- Setup usually needs a partner
- Costs add up per user and per app
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Q&A
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a family of business applications for sales, customer service, contact centers, finance, supply chain and HR. Microsoft now positions it as agentic CRM and ERP, with AI agents and Copilot features built into each app for mid-size and large companies.
Can I try Dynamics 365 before buying?
Yes. Microsoft offers free trials for most Dynamics 365 apps, and its sales team handles quotes for larger setups.
Is there a Dynamics 365 option for small businesses?
Business Central is the Dynamics 365 ERP aimed at small and mid-size companies, alongside the larger Finance and Supply Chain apps.
How much does Microsoft Dynamics 365 cost?
Microsoft Dynamics 365 is free trial.
Is there a free version of Microsoft Dynamics 365?
No, but you can try it free before paying.
What are the main features of Microsoft Dynamics 365?
Sales and customer service CRM, Contact center, Finance and supply chain ERP, Built-in AI agents, Custom agent building, Microsoft 365 integration.
Who makes Microsoft Dynamics 365?
Microsoft Dynamics 365 is made by Microsoft.
What are the best alternatives to Microsoft Dynamics 365?
Popular alternatives include Salesforce Sales Cloud, Outreach, Salesmate.