kitio.aiSalesforce Sales Cloud vs Microsoft Dynamics 365
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Salesforce Sales Cloud starts at $25/mo and Microsoft Dynamics 365 starts at See pricing page. Check both pricing pages for current plans.
Enterprise CRM for sales with built-in Agentforce AI agents
Free trial · $25/moAt a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Opportunity management
- Forecasting
- Agentforce agents
- Workflow automation
- AppExchange apps
- Sales and customer service CRM
- Contact center
- Finance and supply chain ERP
- Built-in AI agents
- Custom agent building
- Microsoft 365 integration
| Feature | Salesforce Sales Cloud | Microsoft Dynamics 365 |
|---|---|---|
| Best for | Enterprise CRM for sales with built-in Agentforce AI agents | Microsoft's CRM and ERP apps with built-in Copilot and agents |
| Category | Sales | Sales |
| Pricing model | Free trial | Free trial |
| Starting price | $25/mo | See pricing page |
| Free plan | No, 30-day trial | No, trial available |
| Made by | Salesforce | Microsoft |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Salesforce Sales Cloud starts at $25/mo and Microsoft Dynamics 365 starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter Suite
$25/mo
- Per user
- Out-of-the-box CRM
- Email and lead management
Pro Suite
$100/mo
- Per user, billed annually
- Forecasting and quoting
- Customizable CRM
Enterprise
$175/mo
- Per user, billed annually
- Advanced sales automation
- Pipeline inspection
Unlimited
$350/mo
- Per user, billed annually
- Premier support
- Full sandbox
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Salesforce Sales Cloud
- Highly customizable
- Huge app ecosystem
- Scales to any company size
- Expensive with add-ons
- Needs admins to run well
Microsoft Dynamics 365
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
- Licensing is complex
- Setup usually needs a partner
- Costs add up per user and per app
Which one should you choose?
Choose Salesforce Sales Cloud if you want:
- Highly customizable
- Huge app ecosystem
- Scales to any company size
Watch out: expensive with add-ons.
Choose Microsoft Dynamics 365 if you want:
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
Watch out: licensing is complex.
Salesforce Sales Cloud vs Microsoft Dynamics 365 FAQ
What is the difference between Salesforce Sales Cloud and Microsoft Dynamics 365?
Salesforce Sales Cloud: Enterprise CRM for sales with built-in Agentforce AI agents. Microsoft Dynamics 365: Microsoft's CRM and ERP apps with built-in Copilot and agents. Both are sales tools.
Is Salesforce Sales Cloud or Microsoft Dynamics 365 cheaper?
Salesforce Sales Cloud starts at $25/mo and Microsoft Dynamics 365 starts at See pricing page. Check both pricing pages for current plans.
Do Salesforce Sales Cloud and Microsoft Dynamics 365 have free plans?
Salesforce Sales Cloud: No, 30-day trial. Microsoft Dynamics 365: No, trial available.
Who makes Salesforce Sales Cloud?
Salesforce Sales Cloud is made by Salesforce, based in United States.
Who makes Microsoft Dynamics 365?
Microsoft Dynamics 365 is made by Microsoft, based in United States.
Which should I choose, Salesforce Sales Cloud or Microsoft Dynamics 365?
Choose Salesforce Sales Cloud if you value highly customizable and huge app ecosystem. Choose Microsoft Dynamics 365 if you value covers crm and erp in one family and tight microsoft 365 integration.