kitio.aiZoho CRM vs Univw
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zoho CRM starts at $20/mo and Univw starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Zia AI predictions
- Sales blueprints
- Workflow automation
- Omnichannel communication
- Custom layouts
- Lead management
- Automated call QA
- AI agent coaching
- Call notes and summaries
- Workflow engine
- Cloud telephony
| Feature | Zoho CRM | Univw |
|---|---|---|
| Best for | Affordable, customizable CRM with the Zia AI assistant | CRM with call analytics, AI coaching and call summaries |
| Category | Sales | Sales |
| Pricing model | Freemium | Freemium |
| Starting price | $20/mo | See pricing page |
| Free plan | Yes | Yes |
| Made by | Zoho | Univw |
| Based in | India | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Zoho CRM starts at $20/mo and Univw starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- Up to 3 users
- Leads, contacts and deals
Standard
$20/mo
- Per user
- Sales forecasting and scoring
- Custom dashboards
Professional
$35/mo
- Per user
- Blueprint process management
- Inventory management
Enterprise
$50/mo
- Per user
- Zia AI assistant
- Multi-user portals and sandbox
Ultimate
$65/mo
- Per user
- Advanced BI analytics
- Higher limits across features
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zoho CRM
- Good value
- Highly customizable
- Fits the Zoho ecosystem
- Interface feels dated in places
- Setup can be complex
Univw
- Free Easy CRM tier for lead management
- Telephony and CRM in one product
- Hierarchy-based data access
- AI is one part of a broader CRM
- Paid plan prices are not published
- Homepage gives little on AI accuracy
Which one should you choose?
Choose Zoho CRM if you want:
- Good value
- Highly customizable
- Fits the Zoho ecosystem
Watch out: interface feels dated in places.
Choose Univw if you want:
- Free Easy CRM tier for lead management
- Telephony and CRM in one product
- Hierarchy-based data access
Watch out: ai is one part of a broader crm.
Zoho CRM vs Univw FAQ
What is the difference between Zoho CRM and Univw?
Zoho CRM: Affordable, customizable CRM with the Zia AI assistant. Univw: CRM with call analytics, AI coaching and call summaries. Both are sales tools.
Is Zoho CRM or Univw cheaper?
Zoho CRM starts at $20/mo and Univw starts at See pricing page. Check both pricing pages for current plans.
Do Zoho CRM and Univw have free plans?
Zoho CRM: Yes. Univw: Yes.
Who makes Zoho CRM?
Zoho CRM is made by Zoho, based in India.
Who makes Univw?
Univw is made by Univw.
Which should I choose, Zoho CRM or Univw?
Choose Zoho CRM if you value good value and highly customizable. Choose Univw if you value free easy crm tier for lead management and telephony and crm in one product.