kitio.aiAdded Oct 29, 2026
Univw
FreemiumCRM with call analytics, AI coaching and call summaries
What is Univw?
Univw is a CRM for start-ups and small businesses that combines lead management with integrated cloud telephony. Its AI features include automated call quality checks, personalised agent coaching and summaries of calls, aimed at sales and call-centre teams.
Calls can be placed with click-to-call, recorded and transcribed so quality can be reviewed. The workflow engine models custom business flows with automated task creation and assignment, and data can be brought in from webhooks, CSV imports or tools like Zapier.
Access is controlled through a resource hierarchy so people only see the data they need. Dashboards and reports show call-centre metrics, and the site mentions verticals such as real estate, FMCG and banking.
Features
- Lead management
- Automated call QA
- AI agent coaching
- Call notes and summaries
- Workflow engine
- Cloud telephony
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Releases
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Organization
Univw
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
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Pros and cons
Pros
- Free Easy CRM tier for lead management
- Telephony and CRM in one product
- Hierarchy-based data access
Cons
- AI is one part of a broader CRM
- Paid plan prices are not published
- Homepage gives little on AI accuracy
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Q&A
What is Univw?
Univw is a CRM for start-ups and small businesses that combines lead management with integrated cloud telephony. Its AI features include automated call quality checks, personalised agent coaching and summaries of calls, aimed at sales and call-centre teams.
Is there a free version?
Yes. The Easy CRM plan is listed as free and includes lead management, with a free trial option for the other plans.
Can I import leads from other tools?
Yes. Data can come in through webhooks, CSV imports or ETL tools such as Zapier from sources like Google, Facebook and LinkedIn.
How much does Univw cost?
Univw is freemium.
Is there a free version of Univw?
Yes. Univw has a free plan, and paid plans add more usage and features.
What are the main features of Univw?
Lead management, Automated call QA, AI agent coaching, Call notes and summaries, Workflow engine, Cloud telephony.
Who makes Univw?
Univw is made by Univw.
What are the best alternatives to Univw?
Popular alternatives include HubSpot Sales Hub, Salesforce Sales Cloud, Pipedrive.