kitio.aiMicrosoft Dynamics 365 vs CRMlytics
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. CRMlytics is completely free, while Microsoft Dynamics 365 is free trial.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Sales and customer service CRM
- Contact center
- Finance and supply chain ERP
- Built-in AI agents
- Custom agent building
- Microsoft 365 integration
- Churn risk scoring
- Order forecasts
- Automatic RFM segments
- Segment email campaigns
- On-server processing
| Feature | Microsoft Dynamics 365 | CRMlytics |
|---|---|---|
| Best for | Microsoft's CRM and ERP apps with built-in Copilot and agents | Free WooCommerce CRM with machine-learning churn and order forecasts |
| Category | Sales | Sales |
| Pricing model | Free trial | Free |
| Starting price | See pricing page | Free |
| Free plan | No, trial available | Yes, fully free |
| Made by | Microsoft | CRMlytics |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
CRMlytics is completely free, while Microsoft Dynamics 365 is free trial.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Microsoft Dynamics 365
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
- Licensing is complex
- Setup usually needs a partner
- Costs add up per user and per app
CRMlytics
- Free to install
- Data stays on your server
- Predictions built in, not add-ons
- WooCommerce stores only
- Runs on your own hosting resources
- Forecasts need enough order history
Which one should you choose?
Choose Microsoft Dynamics 365 if you want:
- Covers CRM and ERP in one family
- Tight Microsoft 365 integration
- Large partner network for rollout
Watch out: licensing is complex.
Choose CRMlytics if you want:
- Free to install
- Data stays on your server
- Predictions built in, not add-ons
Watch out: woocommerce stores only.
Microsoft Dynamics 365 vs CRMlytics FAQ
What is the difference between Microsoft Dynamics 365 and CRMlytics?
Microsoft Dynamics 365: Microsoft's CRM and ERP apps with built-in Copilot and agents. CRMlytics: Free WooCommerce CRM with machine-learning churn and order forecasts. Both are sales tools.
Is Microsoft Dynamics 365 or CRMlytics cheaper?
CRMlytics is completely free, while Microsoft Dynamics 365 is free trial.
Do Microsoft Dynamics 365 and CRMlytics have free plans?
Microsoft Dynamics 365: No, trial available. CRMlytics: Yes, fully free.
Who makes Microsoft Dynamics 365?
Microsoft Dynamics 365 is made by Microsoft, based in United States.
Who makes CRMlytics?
CRMlytics is made by CRMlytics.
Which should I choose, Microsoft Dynamics 365 or CRMlytics?
Choose Microsoft Dynamics 365 if you value covers crm and erp in one family and tight microsoft 365 integration. Choose CRMlytics if you value free to install and data stays on your server.