kitio.aiZoho CRM vs CRMlytics
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. CRMlytics is completely free, while Zoho CRM is freemium.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Zia AI predictions
- Sales blueprints
- Workflow automation
- Omnichannel communication
- Custom layouts
- Churn risk scoring
- Order forecasts
- Automatic RFM segments
- Segment email campaigns
- On-server processing
| Feature | Zoho CRM | CRMlytics |
|---|---|---|
| Best for | Affordable, customizable CRM with the Zia AI assistant | Free WooCommerce CRM with machine-learning churn and order forecasts |
| Category | Sales | Sales |
| Pricing model | Freemium | Free |
| Starting price | $20/mo | Free |
| Free plan | Yes | Yes, fully free |
| Made by | Zoho | CRMlytics |
| Based in | India | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
CRMlytics is completely free, while Zoho CRM is freemium.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- Up to 3 users
- Leads, contacts and deals
Standard
$20/mo
- Per user
- Sales forecasting and scoring
- Custom dashboards
Professional
$35/mo
- Per user
- Blueprint process management
- Inventory management
Enterprise
$50/mo
- Per user
- Zia AI assistant
- Multi-user portals and sandbox
Ultimate
$65/mo
- Per user
- Advanced BI analytics
- Higher limits across features
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zoho CRM
- Good value
- Highly customizable
- Fits the Zoho ecosystem
- Interface feels dated in places
- Setup can be complex
CRMlytics
- Free to install
- Data stays on your server
- Predictions built in, not add-ons
- WooCommerce stores only
- Runs on your own hosting resources
- Forecasts need enough order history
Which one should you choose?
Choose Zoho CRM if you want:
- Good value
- Highly customizable
- Fits the Zoho ecosystem
Watch out: interface feels dated in places.
Choose CRMlytics if you want:
- Free to install
- Data stays on your server
- Predictions built in, not add-ons
Watch out: woocommerce stores only.
Zoho CRM vs CRMlytics FAQ
What is the difference between Zoho CRM and CRMlytics?
Zoho CRM: Affordable, customizable CRM with the Zia AI assistant. CRMlytics: Free WooCommerce CRM with machine-learning churn and order forecasts. Both are sales tools.
Is Zoho CRM or CRMlytics cheaper?
CRMlytics is completely free, while Zoho CRM is freemium.
Do Zoho CRM and CRMlytics have free plans?
Zoho CRM: Yes. CRMlytics: Yes, fully free.
Who makes Zoho CRM?
Zoho CRM is made by Zoho, based in India.
Who makes CRMlytics?
CRMlytics is made by CRMlytics.
Which should I choose, Zoho CRM or CRMlytics?
Choose Zoho CRM if you value good value and highly customizable. Choose CRMlytics if you value free to install and data stays on your server.