kitio.aiHubSpot Service Hub vs Re:amaze
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HubSpot Service Hub has the lower starting price: about $20 a month, against $29 for Re:amaze.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticketing help desk
- Breeze customer agent
- Knowledge base
- Customer portal
- Feedback surveys
- Shared multichannel inbox
- Re:amaze AI agent
- Chatbots and live chat
- FAQ knowledge base
- Status page
- Push campaigns
| Feature | HubSpot Service Hub | Re:amaze |
|---|---|---|
| Best for | Help desk on HubSpot's CRM with an AI customer agent | Help desk and AI agent for e-commerce customer service |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $20/mo | $29/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | HubSpot | Re:amaze |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
HubSpot Service Hub has the lower starting price: about $20 a month, against $29 for Re:amaze.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- Free help desk and ticketing tools
- Live chat and shared inbox
Starter
$20/mo
- Per seat
- Help desk and ticket automation
- Remove HubSpot branding
Professional
$100/mo
- Per seat
- Customer portal and knowledge base
- Feedback surveys and SLAs
Enterprise
$150/mo
- Per seat, billed annually
- Advanced permissions and custom objects
- Skill-based routing
4 plans
Basic
$29/mo
- Per user
- Unlimited email inboxes and live chat
- 5 AI resolutions per user
- Workflow macros
Pro
$49/mo
- Per user
- Multiple brands in one account
- SMS and voice channels
- 10 AI resolutions per user
Starter
$59/mo
- Flat rate, unlimited team members
- Basic plan features
- 500 responded conversations
Plus
$69/mo
- Per user
- Live screensharing
- Custom bots and customer intent
- 20 AI resolutions per user
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HubSpot Service Hub
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
- Advanced features need costly tiers
- Less depth than dedicated desks
- AI credits are limited per plan
Re:amaze
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
- Flat-rate option for small teams
- No free plan
- Priced per team member
- AI resolutions beyond the allowance cost extra
Which one should you choose?
Choose HubSpot Service Hub if you want:
- Shares data with HubSpot marketing and sales
- Free tools to start
- Easy for non-technical teams
Watch out: advanced features need costly tiers.
Choose Re:amaze if you want:
- Email, chat, social, SMS and voice together
- AI agent included on every plan
- 14-day trial without a card
Watch out: no free plan.
HubSpot Service Hub vs Re:amaze FAQ
What is the difference between HubSpot Service Hub and Re:amaze?
HubSpot Service Hub: Help desk on HubSpot's CRM with an AI customer agent. Re:amaze: Help desk and AI agent for e-commerce customer service. Both are customer support tools.
Is HubSpot Service Hub or Re:amaze cheaper?
HubSpot Service Hub has the lower starting price: about $20 a month, against $29 for Re:amaze.
Do HubSpot Service Hub and Re:amaze have free plans?
HubSpot Service Hub: Yes. Re:amaze: No, 14-day trial.
Who makes HubSpot Service Hub?
HubSpot Service Hub is made by HubSpot, based in United States.
Who makes Re:amaze?
Re:amaze is made by Re:amaze.
Which should I choose, HubSpot Service Hub or Re:amaze?
Choose HubSpot Service Hub if you value shares data with hubspot marketing and sales and free tools to start. Choose Re:amaze if you value email, chat, social, sms and voice together and ai agent included on every plan.