kitio.aiFreshdesk vs Dixa
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk starts at $19/mo and Dixa starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- Mim AI agent
- AI co-pilot
- Omnichannel inbox
- Intelligent routing
- Quality assurance
- AI voice agent
| Feature | Freshdesk | Dixa |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | Customer service platform with an AI agent built for e-commerce |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Paid |
| Starting price | $19/mo | See pricing page |
| Free plan | No, trial available | No |
| Made by | Freshworks | Dixa |
| Based in | United States | Denmark |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk starts at $19/mo and Dixa starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Dixa
- Phone, email, chat and social in one place
- AI agent can take actions, not just answer
- Built-in QA and insights
- Per-seat price is higher than many rivals
- AI and voice usage cost extra
- Plans start at €89 per seat
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Dixa if you want:
- Phone, email, chat and social in one place
- AI agent can take actions, not just answer
- Built-in QA and insights
Watch out: per-seat price is higher than many rivals.
Freshdesk vs Dixa FAQ
What is the difference between Freshdesk and Dixa?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Dixa: Customer service platform with an AI agent built for e-commerce. Both are customer support tools.
Is Freshdesk or Dixa cheaper?
Freshdesk starts at $19/mo and Dixa starts at See pricing page. Check both pricing pages for current plans.
Do Freshdesk and Dixa have free plans?
Freshdesk: No, trial available. Dixa: No.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Dixa?
Dixa is made by Dixa, based in Denmark.
Which should I choose, Freshdesk or Dixa?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Dixa if you value phone, email, chat and social in one place and ai agent can take actions, not just answer.