kitio.aiFreshdesk vs Aide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Freshdesk has the lower starting price: about $19 a month, against $39 for Aide.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Freddy AI Agent
- Freddy Copilot
- Knowledge base
- SLA management
- AI agent for orders and refunds
- Works in Zendesk, Gorgias and Front
- Built-in helpdesk and chat widget
- Shopify integration
- Topic tagging and routing
- Confidence rules and handoff
| Feature | Freshdesk | Aide |
|---|---|---|
| Best for | Help desk software with Freddy AI agents and agent copilot | AI support agent for ecommerce that resolves orders, refunds and returns |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $19/mo | $39/mo |
| Free plan | No, trial available | Yes |
| Made by | Freshworks | Aide |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Freshdesk has the lower starting price: about $19 a month, against $39 for Aide.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$19/mo
- Per agent, billed annually
- Freddy AI Agent (500 sessions included)
- Ticketing and shared inbox
- Customer portal and knowledge base
Pro
$55/mo
- Per agent, billed annually
- Multilingual helpdesk
- Custom dashboards and intelligent routing
- Multiple SLA policies
Enterprise
$89/mo
- Per agent, billed annually
- Freddy AI Insights
- Skill-based routing and sandbox
- Audit logs and IP whitelisting
5 plans
Free
Free
- 150 AI replies a month
- 2 team members
- 1 store
- Powered by Aide branding
Starter
$39/mo
- 1,000 AI replies a month
- Unlimited team members
- Your own chat branding
- 1 store
Pro
$149/mo
- 4,000 AI replies a month
- Up to 3 stores
- Guided setup call
Scale
$499/mo
- 15,000 AI replies a month
- Unlimited stores
- Dedicated account lead
- 99.9% SLA
Enterprise
From $1,500/mo billed annually
- 50,000+ AI replies a month
- Custom DPA and BAA
- Named team
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Freshdesk
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
- AI features are paid add-ons
- Reporting is basic on lower tiers
- Interface can feel cluttered
Aide
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
- Built mainly for ecommerce brands
- Overage fees per AI reply
- Free plan limited to 150 AI replies
Which one should you choose?
Choose Freshdesk if you want:
- Lower entry price than many rivals
- Easy to set up
- Broad marketplace of apps
Watch out: ai features are paid add-ons.
Choose Aide if you want:
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
Watch out: built mainly for ecommerce brands.
Freshdesk vs Aide FAQ
What is the difference between Freshdesk and Aide?
Freshdesk: Help desk software with Freddy AI agents and agent copilot. Aide: AI support agent for ecommerce that resolves orders, refunds and returns. Both are customer support tools.
Is Freshdesk or Aide cheaper?
Freshdesk has the lower starting price: about $19 a month, against $39 for Aide.
Do Freshdesk and Aide have free plans?
Freshdesk: No, trial available. Aide: Yes.
Who makes Freshdesk?
Freshdesk is made by Freshworks, based in United States.
Who makes Aide?
Aide is made by Aide.
Which should I choose, Freshdesk or Aide?
Choose Freshdesk if you value lower entry price than many rivals and easy to set up. Choose Aide if you value no seat fees on any plan and every feature on the free plan.