kitio.aiAdded Oct 28, 2026
Aide
Freemium · $39/moAI support agent for ecommerce that resolves orders, refunds and returns
What is Aide?
Aide is a customer service AI agent for ecommerce brands that answers shoppers and takes action on orders, refunds and returns. It runs inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk and Aide Chat, and connects deeply with Shopify.
Inside an existing helpdesk, Aide posts drafts as internal notes and in a sidebar, then replies directly once you switch an inbox live. It only acts within the rules and confidence thresholds your team sets and hands off to a person otherwise, and topics are written back as tags for routing.
Pricing is based on AI replies rather than seats: human replies are always free, the helpdesk itself is free, and every plan includes every feature. The free plan covers 150 AI replies a month, and paid plans come with a 7-day trial.
Features
- AI agent for orders and refunds
- Works in Zendesk, Gorgias and Front
- Built-in helpdesk and chat widget
- Shopify integration
- Topic tagging and routing
- Confidence rules and handoff
Tags
Releases
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Aide was added to the directory.
Organization
Aide
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $39/mo
- Billing frequency
- Monthly
Aide plans
Free
Free
- 150 AI replies a month
- 2 team members
- 1 store
- Powered by Aide branding
Starter
$39/mo
- 1,000 AI replies a month
- Unlimited team members
- Your own chat branding
- 1 store
Pro
$149/mo
- 4,000 AI replies a month
- Up to 3 stores
- Guided setup call
Scale
$499/mo
- 15,000 AI replies a month
- Unlimited stores
- Dedicated account lead
- 99.9% SLA
Enterprise
From $1,500/mo billed annually
- 50,000+ AI replies a month
- Custom DPA and BAA
- Named team
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Aide site.Official pricing
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Pros and cons
Pros
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
Cons
- Built mainly for ecommerce brands
- Overage fees per AI reply
- Free plan limited to 150 AI replies
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Q&A
What is Aide?
Aide is a customer service AI agent for ecommerce brands that answers shoppers and takes action on orders, refunds and returns. It runs inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk and Aide Chat, and connects deeply with Shopify.
Do I have to replace Zendesk or Gorgias to use Aide?
No. Aide works inside Zendesk, Gorgias and Front on every plan, or you can use Aide Helpdesk and Aide Chat instead.
What happens when Aide's included AI replies run out?
On the free plan the AI pauses and your team keeps answering. Paid plans charge a per-reply overage up to a monthly cap.
How much does Aide cost?
Aide is freemium, with paid plans from $39/mo.
Is there a free version of Aide?
Yes. Aide has a free plan, and paid plans add more usage and features.
What are the main features of Aide?
AI agent for orders and refunds, Works in Zendesk, Gorgias and Front, Built-in helpdesk and chat widget, Shopify integration, Topic tagging and routing, Confidence rules and handoff.
Who makes Aide?
Aide is made by Aide.
What are the best alternatives to Aide?
Popular alternatives include Manifest AI, Zendesk, Intercom.