kitio.aiZendesk vs Aide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Zendesk has the lower starting price: about $25 a month, against $39 for Aide.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel ticketing
- Autonomous AI agents
- Agent copilot
- Zendesk QA
- Help center and community
- AI agent for orders and refunds
- Works in Zendesk, Gorgias and Front
- Built-in helpdesk and chat widget
- Shopify integration
- Topic tagging and routing
- Confidence rules and handoff
| Feature | Zendesk | Aide |
|---|---|---|
| Best for | Help desk and AI agents for customer and employee service teams | AI support agent for ecommerce that resolves orders, refunds and returns |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $25/mo | $39/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Zendesk | Aide |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Zendesk has the lower starting price: about $25 a month, against $39 for Aide.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Support Team
$25/mo
- Per agent
- Email and ticketing
- Ticket routing
- Prebuilt dashboards
Suite Team
$69/mo
- Per agent
- AI agents
- Knowledge base
- Telephony
Suite Professional
$149/mo
- Per agent
- Admin copilot
- App Builder
- Advanced automation
Enterprise
Contact sales
- Custom workflows
- Advanced compliance
- Sandbox
5 plans
Free
Free
- 150 AI replies a month
- 2 team members
- 1 store
- Powered by Aide branding
Starter
$39/mo
- 1,000 AI replies a month
- Unlimited team members
- Your own chat branding
- 1 store
Pro
$149/mo
- 4,000 AI replies a month
- Up to 3 stores
- Guided setup call
Scale
$499/mo
- 15,000 AI replies a month
- Unlimited stores
- Dedicated account lead
- 99.9% SLA
Enterprise
From $1,500/mo billed annually
- 50,000+ AI replies a month
- Custom DPA and BAA
- Named team
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Zendesk
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
- Advanced AI costs extra
- Setup can get complex
- Per-agent pricing adds up fast
Aide
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
- Built mainly for ecommerce brands
- Overage fees per AI reply
- Free plan limited to 150 AI replies
Which one should you choose?
Choose Zendesk if you want:
- Mature, widely supported ticketing
- Huge app marketplace
- Scales from small teams to enterprise
Watch out: advanced ai costs extra.
Choose Aide if you want:
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
Watch out: built mainly for ecommerce brands.
Zendesk vs Aide FAQ
What is the difference between Zendesk and Aide?
Zendesk: Help desk and AI agents for customer and employee service teams. Aide: AI support agent for ecommerce that resolves orders, refunds and returns. Both are customer support tools.
Is Zendesk or Aide cheaper?
Zendesk has the lower starting price: about $25 a month, against $39 for Aide.
Do Zendesk and Aide have free plans?
Zendesk: No, 14-day trial. Aide: Yes.
Who makes Zendesk?
Zendesk is made by Zendesk, based in United States.
Who makes Aide?
Aide is made by Aide.
Which should I choose, Zendesk or Aide?
Choose Zendesk if you value mature, widely supported ticketing and huge app marketplace. Choose Aide if you value no seat fees on any plan and every feature on the free plan.