kitio.aiIntercom vs Aide
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Intercom starts at $39/mo and Aide starts at $39/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared omnichannel inbox
- Fin AI agent
- Copilot for human agents
- Help center builder
- Workflow automation
- AI agent for orders and refunds
- Works in Zendesk, Gorgias and Front
- Built-in helpdesk and chat widget
- Shopify integration
- Topic tagging and routing
- Confidence rules and handoff
| Feature | Intercom | Aide |
|---|---|---|
| Best for | Customer service help desk with messaging, tickets and a built-in AI agent | AI support agent for ecommerce that resolves orders, refunds and returns |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $39/mo | $39/mo |
| Free plan | No, 14-day trial | Yes |
| Made by | Fin (Salesforce) | Aide |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Intercom starts at $39/mo and Aide starts at $39/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Essential
$39/mo
- Per seat
- Fin AI Agent at $0.99/outcome
- Shared inbox and ticketing
- Public help center
Advanced
$99/mo
- Per seat
- Workflows automation builder
- Multiple team inboxes
- 20 free Lite seats
Expert
$139/mo
- Per seat
- SSO and identity management
- HIPAA support and SLAs
- 50 free Lite seats
5 plans
Free
Free
- 150 AI replies a month
- 2 team members
- 1 store
- Powered by Aide branding
Starter
$39/mo
- 1,000 AI replies a month
- Unlimited team members
- Your own chat branding
- 1 store
Pro
$149/mo
- 4,000 AI replies a month
- Up to 3 stores
- Guided setup call
Scale
$499/mo
- 15,000 AI replies a month
- Unlimited stores
- Dedicated account lead
- 99.9% SLA
Enterprise
From $1,500/mo billed annually
- 50,000+ AI replies a month
- Custom DPA and BAA
- Named team
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Intercom
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
- Seat and AI costs add up
- Pricing pages change often
- Advanced reporting needs top tiers
Aide
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
- Built mainly for ecommerce brands
- Overage fees per AI reply
- Free plan limited to 150 AI replies
Which one should you choose?
Choose Intercom if you want:
- Polished messenger and inbox
- AI built into every plan
- Good in-app messaging tools
Watch out: seat and ai costs add up.
Choose Aide if you want:
- No seat fees on any plan
- Every feature on the free plan
- Keeps your current helpdesk
Watch out: built mainly for ecommerce brands.
Intercom vs Aide FAQ
What is the difference between Intercom and Aide?
Intercom: Customer service help desk with messaging, tickets and a built-in AI agent. Aide: AI support agent for ecommerce that resolves orders, refunds and returns. Both are customer support tools.
Is Intercom or Aide cheaper?
Intercom starts at $39/mo and Aide starts at $39/mo. Check both pricing pages for current plans.
Do Intercom and Aide have free plans?
Intercom: No, 14-day trial. Aide: Yes.
Who makes Intercom?
Intercom is made by Fin (Salesforce), based in United States.
Who makes Aide?
Aide is made by Aide.
Which should I choose, Intercom or Aide?
Choose Intercom if you value polished messenger and inbox and ai built into every plan. Choose Aide if you value no seat fees on any plan and every feature on the free plan.