kitio.aiTidio vs Olark
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio starts at $29/mo and Olark starts at $29/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- AI website agent
- Learns from your site
- Lead capture and qualification
- Human handoff
- Proactive engagement
- Live chat
| Feature | Tidio | Olark |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | AI website agent that answers visitors and qualifies leads |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $29/mo | $29/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | Tidio | Olark |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Tidio starts at $29/mo and Olark starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
3 plans
Live Chat
$29/mo
- Per agent
- Human-only live chat
- 14-day free trial
Standard AI Website Agent
$400/mo billed yearly
- Unlimited conversations
- Lead capture and qualification
- One human agent seat included
- Extra agents $29/mo each
Custom
Contact sales
- Regional routing and multiple teams
- SSO
- Advanced integrations
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Olark
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
- AI plan costs $400 per month
- AI plan is billed annually
- Extra human agents cost $29 each
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Olark if you want:
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
Watch out: ai plan costs $400 per month.
Tidio vs Olark FAQ
What is the difference between Tidio and Olark?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Olark: AI website agent that answers visitors and qualifies leads. Both are customer support tools.
Is Tidio or Olark cheaper?
Tidio starts at $29/mo and Olark starts at $29/mo. Check both pricing pages for current plans.
Do Tidio and Olark have free plans?
Tidio: Yes. Olark: No, 14-day trial.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Olark?
Olark is made by Olark, based in United States.
Which should I choose, Tidio or Olark?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Olark if you value unlimited ai conversations, no overages and trains from your site automatically.