kitio.aiOlark vs Smartsupp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Olark starts at $29/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI website agent
- Learns from your site
- Lead capture and qualification
- Human handoff
- Proactive engagement
- Live chat
- Mira AI agent
- AI reply assistant with translation
- Multichannel inbox
- Chatbot flows
- MCP and API access
- Mobile SDK
| Feature | Olark | Smartsupp |
|---|---|---|
| Best for | AI website agent that answers visitors and qualifies leads | Live chat and Mira AI shopping assistant for online stores |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Freemium |
| Starting price | $29/mo | See pricing page |
| Free plan | No, 14-day trial | Yes |
| Made by | Olark | Smartsupp |
| Based in | United States | Czechia |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Olark starts at $29/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Live Chat
$29/mo
- Per agent
- Human-only live chat
- 14-day free trial
Standard AI Website Agent
$400/mo billed yearly
- Unlimited conversations
- Lead capture and qualification
- One human agent seat included
- Extra agents $29/mo each
Custom
Contact sales
- Regional routing and multiple teams
- SSO
- Advanced integrations
6 plans
Free
Free
- 25 conversations per month
- Live chat, WhatsApp and Messenger
- 14-day chat history
Mira AI Agent
$16/mo billed yearly
- 100 conversations per month
- One website
- Handover to human agent
Solo
$17/mo billed yearly
- Email inbox connection
- Basic automated messages
- 50 AI reply assists per month
Plus
$25/mo billed yearly
- Automated chatbot workflows
- MCP and API access
- 250 AI reply assists per month
Expert
$83/mo billed yearly
- Premium support
- 500 AI reply assists per month
Ultimate
From $280/mo
- Custom limits and setup
- Dedicated account manager
- API and data exports
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Olark
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
- AI plan costs $400 per month
- AI plan is billed annually
- Extra human agents cost $29 each
Smartsupp
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
- Human handover built in
- Free plan caps at 25 conversations a month
- AI agent is billed separately
- Listed prices assume annual billing
Which one should you choose?
Choose Olark if you want:
- Unlimited AI conversations, no overages
- Trains from your site automatically
- Human-only live chat is cheaper
Watch out: ai plan costs $400 per month.
Choose Smartsupp if you want:
- Free plan includes chat, WhatsApp and Messenger
- AI replies translate messages
- 14-day trial without a card
Watch out: free plan caps at 25 conversations a month.
Olark vs Smartsupp FAQ
What is the difference between Olark and Smartsupp?
Olark: AI website agent that answers visitors and qualifies leads. Smartsupp: Live chat and Mira AI shopping assistant for online stores. Both are customer support tools.
Is Olark or Smartsupp cheaper?
Olark starts at $29/mo and Smartsupp starts at See pricing page. Check both pricing pages for current plans.
Do Olark and Smartsupp have free plans?
Olark: No, 14-day trial. Smartsupp: Yes.
Who makes Olark?
Olark is made by Olark, based in United States.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, based in Czechia.
Which should I choose, Olark or Smartsupp?
Choose Olark if you value unlimited ai conversations, no overages and trains from your site automatically. Choose Smartsupp if you value free plan includes chat, whatsapp and messenger and ai replies translate messages.