kitio.aiCrisp vs InsertChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Crisp has the lower starting price: about $45 a month, against $98 for InsertChat.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- AI phone answering
- Website chat
- SMS, email and WhatsApp
- Appointment booking
- Shared inbox with handoff
- Bring your own AI keys
| Feature | Crisp | InsertChat |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | AI receptionist for calls, chat, SMS, email and WhatsApp |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $45/mo | $98/mo |
| Free plan | Yes | No, 7-day trial |
| Made by | Crisp IM | InsertChat |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Crisp has the lower starting price: about $45 a month, against $98 for InsertChat.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
4 plans
Pro
$98/mo
- 3 AI assistants and 3 seats
- 5,000 credits per month
- 1,000 knowledge sources
- Human handoff inbox
Growth
$198/mo
- 20 AI assistants and 5 seats
- 10,000 credits per month
- 5,000 knowledge sources
Scale
$498/mo
- 50 AI assistants and 10 seats
- 25,000 credits per month
- Conversation analytics and reports
Enterprise
From $998/mo
- 100 AI assistants and 25 seats
- 50,000 credits per month
- Dedicated support agent
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
InsertChat
- Phone and messaging in one inbox
- All channels included from the first plan
- Control over when the AI answers
- Seven-day trial
- Card needed to start the trial
- Entry plan is $98 a month
- Credits cap monthly usage
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose InsertChat if you want:
- Phone and messaging in one inbox
- All channels included from the first plan
- Control over when the AI answers
Watch out: card needed to start the trial.
Crisp vs InsertChat FAQ
What is the difference between Crisp and InsertChat?
Crisp: Customer messaging inbox with live chat and an AI chatbot. InsertChat: AI receptionist for calls, chat, SMS, email and WhatsApp. Both are customer support tools.
Is Crisp or InsertChat cheaper?
Crisp has the lower starting price: about $45 a month, against $98 for InsertChat.
Do Crisp and InsertChat have free plans?
Crisp: Yes. InsertChat: No, 7-day trial.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes InsertChat?
InsertChat is made by InsertChat.
Which should I choose, Crisp or InsertChat?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose InsertChat if you value phone and messaging in one inbox and all channels included from the first plan.