kitio.aiLiveChat vs InsertChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. LiveChat starts at See pricing page and InsertChat starts at $98/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Real-time website chat
- AI reply assistant
- Visitor tracking
- ChatBot integration
- Marketplace apps
- AI phone answering
- Website chat
- SMS, email and WhatsApp
- Appointment booking
- Shared inbox with handoff
- Bring your own AI keys
| Feature | LiveChat | InsertChat |
|---|---|---|
| Best for | Website live chat software with AI reply suggestions and chatbots | AI receptionist for calls, chat, SMS, email and WhatsApp |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | See pricing page | $98/mo |
| Free plan | No, 14-day trial | No, 7-day trial |
| Made by | Text | InsertChat |
| Based in | Poland | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
LiveChat starts at See pricing page and InsertChat starts at $98/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Pro
$98/mo
- 3 AI assistants and 3 seats
- 5,000 credits per month
- 1,000 knowledge sources
- Human handoff inbox
Growth
$198/mo
- 20 AI assistants and 5 seats
- 10,000 credits per month
- 5,000 knowledge sources
Scale
$498/mo
- 50 AI assistants and 10 seats
- 25,000 credits per month
- Conversation analytics and reports
Enterprise
From $998/mo
- 100 AI assistants and 25 seats
- 50,000 credits per month
- Dedicated support agent
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
LiveChat
- Polished agent interface
- Large integration marketplace
- Quick to install
- Per-agent pricing adds up
- Chatbot and help desk sold separately
- AI is assistive, not autonomous
InsertChat
- Phone and messaging in one inbox
- All channels included from the first plan
- Control over when the AI answers
- Seven-day trial
- Card needed to start the trial
- Entry plan is $98 a month
- Credits cap monthly usage
Which one should you choose?
Choose LiveChat if you want:
- Polished agent interface
- Large integration marketplace
- Quick to install
Watch out: per-agent pricing adds up.
Choose InsertChat if you want:
- Phone and messaging in one inbox
- All channels included from the first plan
- Control over when the AI answers
Watch out: card needed to start the trial.
LiveChat vs InsertChat FAQ
What is the difference between LiveChat and InsertChat?
LiveChat: Website live chat software with AI reply suggestions and chatbots. InsertChat: AI receptionist for calls, chat, SMS, email and WhatsApp. Both are customer support tools.
Is LiveChat or InsertChat cheaper?
LiveChat starts at See pricing page and InsertChat starts at $98/mo. Check both pricing pages for current plans.
Do LiveChat and InsertChat have free plans?
LiveChat: No, 14-day trial. InsertChat: No, 7-day trial.
Who makes LiveChat?
LiveChat is made by Text, based in Poland.
Who makes InsertChat?
InsertChat is made by InsertChat.
Which should I choose, LiveChat or InsertChat?
Choose LiveChat if you value polished agent interface and large integration marketplace. Choose InsertChat if you value phone and messaging in one inbox and all channels included from the first plan.