kitio.aiAgent23.AI vs InsertChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Agent23.AI has the lower starting price: about $40 a month, against $98 for InsertChat.
AI agents that answer calls, texts, chat and email for service businesses
Freemium · $40/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI voice receptionist
- SMS, chat and email agents
- Appointment booking
- Live human handoff
- White-label option
- ServiceTitan and FieldEdge add-ons
- AI phone answering
- Website chat
- SMS, email and WhatsApp
- Appointment booking
- Shared inbox with handoff
- Bring your own AI keys
| Feature | Agent23.AI | InsertChat |
|---|---|---|
| Best for | AI agents that answer calls, texts, chat and email for service businesses | AI receptionist for calls, chat, SMS, email and WhatsApp |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $40/mo | $98/mo |
| Free plan | Yes | No, 7-day trial |
| Made by | Agent23.AI | InsertChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Both offer: Appointment booking.
Pricing compared
Agent23.AI has the lower starting price: about $40 a month, against $98 for InsertChat.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 1 Super Agent
- Try before choosing a plan
Starter
$40/mo
- 2 chat agents
- 100 conversations a month
- Live chat takeover
Business
$297/mo
- 1 voice agent with phone number
- 1,000 conversations a month
- 50 voice minutes
- 14-day free trial
Pro
$697/mo
- 10 chat agents
- 3 voice agents
- Unlimited chat conversations
- White-label and account manager
4 plans
Pro
$98/mo
- 3 AI assistants and 3 seats
- 5,000 credits per month
- 1,000 knowledge sources
- Human handoff inbox
Growth
$198/mo
- 20 AI assistants and 5 seats
- 10,000 credits per month
- 5,000 knowledge sources
Scale
$498/mo
- 50 AI assistants and 10 seats
- 25,000 credits per month
- Conversation analytics and reports
Enterprise
From $998/mo
- 100 AI assistants and 25 seats
- 50,000 credits per month
- Dedicated support agent
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Agent23.AI
- Covers voice and text channels
- Free plan to try one agent
- No long-term contracts
- Voice agents start at $297/month
- Low conversation cap on Starter
- Specialized integrations cost extra
InsertChat
- Phone and messaging in one inbox
- All channels included from the first plan
- Control over when the AI answers
- Seven-day trial
- Card needed to start the trial
- Entry plan is $98 a month
- Credits cap monthly usage
Which one should you choose?
Choose Agent23.AI if you want:
- Covers voice and text channels
- Free plan to try one agent
- No long-term contracts
Watch out: voice agents start at $297/month.
Choose InsertChat if you want:
- Phone and messaging in one inbox
- All channels included from the first plan
- Control over when the AI answers
Watch out: card needed to start the trial.
Agent23.AI vs InsertChat FAQ
What is the difference between Agent23.AI and InsertChat?
Agent23.AI: AI agents that answer calls, texts, chat and email for service businesses. InsertChat: AI receptionist for calls, chat, SMS, email and WhatsApp. Both are customer support tools.
Is Agent23.AI or InsertChat cheaper?
Agent23.AI has the lower starting price: about $40 a month, against $98 for InsertChat.
Do Agent23.AI and InsertChat have free plans?
Agent23.AI: Yes. InsertChat: No, 7-day trial.
Who makes Agent23.AI?
Agent23.AI is made by Agent23.AI.
Who makes InsertChat?
InsertChat is made by InsertChat.
Which should I choose, Agent23.AI or InsertChat?
Choose Agent23.AI if you value covers voice and text channels and free plan to try one agent. Choose InsertChat if you value phone and messaging in one inbox and all channels included from the first plan.