kitio.aiCrisp vs Agent23.AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Agent23.AI has the lower starting price: about $40 a month, against $45 for Crisp.
AI agents that answer calls, texts, chat and email for service businesses
Freemium · $40/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Website live chat
- Omnichannel inbox
- AI agent from your docs
- Knowledge base
- Co-browsing
- AI voice receptionist
- SMS, chat and email agents
- Appointment booking
- Live human handoff
- White-label option
- ServiceTitan and FieldEdge add-ons
| Feature | Crisp | Agent23.AI |
|---|---|---|
| Best for | Customer messaging inbox with live chat and an AI chatbot | AI agents that answer calls, texts, chat and email for service businesses |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $45/mo | $40/mo |
| Free plan | Yes | Yes |
| Made by | Crisp IM | Agent23.AI |
| Based in | France | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Agent23.AI has the lower starting price: about $40 a month, against $45 for Crisp.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 2 agent seats
- 100 customer profiles
- Live chat widget
Mini
$45/mo
- Per workspace, 4 seats included
- Shared email inbox
- $5 AI credits included
- Shortcuts and chat triggers
Essentials
$95/mo
- Per workspace, 10 seats included
- Omnichannel inbox and AI chatbot
- $25 AI credits included
- Workflow automation builder
Plus
$295/mo
- Per workspace, 20+ seats
- AI-first support suite
- $75 AI credits included
- Ticketing and 100+ integrations
4 plans
Free
Free
- 1 Super Agent
- Try before choosing a plan
Starter
$40/mo
- 2 chat agents
- 100 conversations a month
- Live chat takeover
Business
$297/mo
- 1 voice agent with phone number
- 1,000 conversations a month
- 50 voice minutes
- 14-day free trial
Pro
$697/mo
- 10 chat agents
- 3 voice agents
- Unlimited chat conversations
- White-label and account manager
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Crisp
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
- AI usage limits on lower plans
- Reporting is basic
- Fewer enterprise controls
Agent23.AI
- Covers voice and text channels
- Free plan to try one agent
- No long-term contracts
- Voice agents start at $297/month
- Low conversation cap on Starter
- Specialized integrations cost extra
Which one should you choose?
Choose Crisp if you want:
- Flat workspace pricing
- Free plan for small teams
- Many channels in one inbox
Watch out: ai usage limits on lower plans.
Choose Agent23.AI if you want:
- Covers voice and text channels
- Free plan to try one agent
- No long-term contracts
Watch out: voice agents start at $297/month.
Crisp vs Agent23.AI FAQ
What is the difference between Crisp and Agent23.AI?
Crisp: Customer messaging inbox with live chat and an AI chatbot. Agent23.AI: AI agents that answer calls, texts, chat and email for service businesses. Both are customer support tools.
Is Crisp or Agent23.AI cheaper?
Agent23.AI has the lower starting price: about $40 a month, against $45 for Crisp.
Do Crisp and Agent23.AI have free plans?
Crisp: Yes. Agent23.AI: Yes.
Who makes Crisp?
Crisp is made by Crisp IM, based in France.
Who makes Agent23.AI?
Agent23.AI is made by Agent23.AI.
Which should I choose, Crisp or Agent23.AI?
Choose Crisp if you value flat workspace pricing and free plan for small teams. Choose Agent23.AI if you value covers voice and text channels and free plan to try one agent.