kitio.aiTidio vs Agent23.AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Tidio has the lower starting price: about $29 a month, against $40 for Agent23.AI.
AI agents that answer calls, texts, chat and email for service businesses
Freemium · $40/moAt a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Lyro AI agent
- Live chat widget
- Shared inbox
- Automation flows
- Shopify integration
- AI voice receptionist
- SMS, chat and email agents
- Appointment booking
- Live human handoff
- White-label option
- ServiceTitan and FieldEdge add-ons
| Feature | Tidio | Agent23.AI |
|---|---|---|
| Best for | Live chat and Lyro AI agent for small online stores and businesses | AI agents that answer calls, texts, chat and email for service businesses |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $29/mo | $40/mo |
| Free plan | Yes | Yes |
| Made by | Tidio | Agent23.AI |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Tidio has the lower starting price: about $29 a month, against $40 for Agent23.AI.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$29/mo
- 100 billable conversations
- Live chat and ticketing
- 50 one-off Lyro AI conversations
Growth
$59/mo
- Starting price, from 250 conversations
- Advanced analytics and permissions
- Automatic assignment and macros
Plus
$300/mo
- Plus monthly usage
- Dedicated success manager
- Discounted usage rates
Premium
Contact sales
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro resolution rate
- Pay-per-resolution billing
4 plans
Free
Free
- 1 Super Agent
- Try before choosing a plan
Starter
$40/mo
- 2 chat agents
- 100 conversations a month
- Live chat takeover
Business
$297/mo
- 1 voice agent with phone number
- 1,000 conversations a month
- 50 voice minutes
- 14-day free trial
Pro
$697/mo
- 10 chat agents
- 3 voice agents
- Unlimited chat conversations
- White-label and account manager
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Tidio
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
- Several separate usage meters
- Limited for large support teams
- Lyro costs extra on top of plans
Agent23.AI
- Covers voice and text channels
- Free plan to try one agent
- No long-term contracts
- Voice agents start at $297/month
- Low conversation cap on Starter
- Specialized integrations cost extra
Which one should you choose?
Choose Tidio if you want:
- Quick to install on most sites
- Free plan available
- Affordable AI for small shops
Watch out: several separate usage meters.
Choose Agent23.AI if you want:
- Covers voice and text channels
- Free plan to try one agent
- No long-term contracts
Watch out: voice agents start at $297/month.
Tidio vs Agent23.AI FAQ
What is the difference between Tidio and Agent23.AI?
Tidio: Live chat and Lyro AI agent for small online stores and businesses. Agent23.AI: AI agents that answer calls, texts, chat and email for service businesses. Both are customer support tools.
Is Tidio or Agent23.AI cheaper?
Tidio has the lower starting price: about $29 a month, against $40 for Agent23.AI.
Do Tidio and Agent23.AI have free plans?
Tidio: Yes. Agent23.AI: Yes.
Who makes Tidio?
Tidio is made by Tidio, based in United States.
Who makes Agent23.AI?
Agent23.AI is made by Agent23.AI.
Which should I choose, Tidio or Agent23.AI?
Choose Tidio if you value quick to install on most sites and free plan available. Choose Agent23.AI if you value covers voice and text channels and free plan to try one agent.