kitio.aiBestChat vs OnChat
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BestChat starts at $10/mo and OnChat starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI SmartBot for stores
- Product catalog learning
- AI reply writing
- AI Insights
- Shopify, Wix and WordPress apps
- Product recommendations
- Real-time order tracking
- Lead generation
- Messenger and Telegram channels
- Content generation
| Feature | BestChat | OnChat |
|---|---|---|
| Best for | Live chat with an AI SmartBot that learns your online store's products | AI chatbot for online stores that answers, recommends and tracks orders |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $10/mo | See pricing page |
| Free plan | Yes | No, 14-day trial |
| Made by | BestChat | OnChat |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
BestChat starts at $10/mo and OnChat starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Free
Free
- 80 AI chats per month
- 80 products learned
- 1 agent seat
Starter
$10/mo
- 300 AI chats per month
- 300 products learned
- 100 AI training items
Basic
$30/mo
- 1,000 AI chats per month
- No BestChat branding
- 3 agent seats
Growth
$60/mo
- 3,000 AI chats per month
- Unlimited training items
- 6 agent seats
Enterprise
$450/mo
- Unlimited AI chats
- Independent data model
- Tuning by data scientists
3 plans
Basic
€19/mo
- 500 data sources
- 2,500 messages per month
- Limited products
Premium
€49/mo
- 2,500 data sources
- 7,500 messages per month
- Messenger and Telegram
Pro
€99/mo
- 5,000 data sources
- 15,000 messages per month
- Email channel
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BestChat
- Free plan with AI chats
- Low entry price
- Works with popular store builders
- AI chat caps on every paid tier
- Branding stays on the cheapest plans
- Few details on the AI model used
OnChat
- Uses live stock and price data
- Handles order status questions
- Free trial without a card
- Site is mainly in Romanian
- Prices in euros
- Basic plan limits the product count
Which one should you choose?
Choose BestChat if you want:
- Free plan with AI chats
- Low entry price
- Works with popular store builders
Watch out: ai chat caps on every paid tier.
Choose OnChat if you want:
- Uses live stock and price data
- Handles order status questions
- Free trial without a card
Watch out: site is mainly in romanian.
BestChat vs OnChat FAQ
What is the difference between BestChat and OnChat?
BestChat: Live chat with an AI SmartBot that learns your online store's products. OnChat: AI chatbot for online stores that answers, recommends and tracks orders. Both are customer support tools.
Is BestChat or OnChat cheaper?
BestChat starts at $10/mo and OnChat starts at See pricing page. Check both pricing pages for current plans.
Do BestChat and OnChat have free plans?
BestChat: Yes. OnChat: No, 14-day trial.
Who makes BestChat?
BestChat is made by BestChat.
Who makes OnChat?
OnChat is made by OnChat.
Which should I choose, BestChat or OnChat?
Choose BestChat if you value free plan with ai chats and low entry price. Choose OnChat if you value uses live stock and price data and handles order status questions.