Teneo

Teneo is an enterprise platform for conversational and voice AI agents that automate contact center and tier 1 support work. Its Teneo 10 release focuses on control, validating responses and allowing agents to change records only through actions approved in advance.

Agents authenticate callers, fetch the real customer record and write changes back to systems of record, so a contact can be resolved without a human. Every permitted action is declared before launch, reviewed by system owners and enforced at runtime, and anything not listed is refused.

The platform is not tied to one LLM vendor and supports confidential computing to protect data while in use. It is sold to large enterprises aiming to lower contact center costs and raise first-contact resolution across channels.