kitio.aiPylon vs Plain
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Pylon starts at See pricing page and Plain starts at $55/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Slack and Teams ticketing
- AI agents and assistants
- Account intelligence
- Knowledge base
- CRM sync
- Unified support queue
- GraphQL API
- Slack and Discord channels
- Built-in AI agent
- Bring-your-own agent support
| Feature | Pylon | Plain |
|---|---|---|
| Best for | B2B support platform for Slack, Teams and email with AI agents | API-first support platform for B2B SaaS and developer tools |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $55/mo |
| Free plan | No | No, 7-day trial |
| Made by | Pylon | Plain |
| Based in | United States | United Kingdom |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Pylon starts at See pricing page and Plain starts at $55/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Professional
$89/seat/mo, annual
- Per seat
- Core support and analytics
- Automations, viewer seats
Advanced
$139/seat/mo, annual
- Per seat
- AI agents via credits
Enterprise
Custom
- Custom quote
- Talk to sales
3 plans
Foundation
$55/mo
- Per user
- Up to 5 member seats
- 1,000 credits per month
- Slack, email and in-app channels
Horizon
$99/mo
- Per user
- Unlimited seats
- 2,500 credits per month
- Microsoft Teams, SLAs, HIPAA
Frontier
Custom
- Advanced security review
- Support and uptime SLAs
- Dedicated success manager
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Pylon
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
- No free plan
- AI features are add-ons
- Annual billing and seat minimums
Plain
- Highly programmable
- Good fit for developer products
- Transparent pricing
- Less suited to B2C volume
- Smaller ecosystem
- Needs technical setup to shine
Which one should you choose?
Choose Pylon if you want:
- Built for Slack-based support
- Good account-level view
- Modern, fast interface
Watch out: no free plan.
Choose Plain if you want:
- Highly programmable
- Good fit for developer products
- Transparent pricing
Watch out: less suited to b2c volume.
Pylon vs Plain FAQ
What is the difference between Pylon and Plain?
Pylon: B2B support platform for Slack, Teams and email with AI agents. Plain: API-first support platform for B2B SaaS and developer tools. Both are customer support tools.
Is Pylon or Plain cheaper?
Pylon starts at See pricing page and Plain starts at $55/mo. Check both pricing pages for current plans.
Do Pylon and Plain have free plans?
Pylon: No. Plain: No, 7-day trial.
Who makes Pylon?
Pylon is made by Pylon, based in United States.
Who makes Plain?
Plain is made by Plain, based in United Kingdom.
Which should I choose, Pylon or Plain?
Choose Pylon if you value built for slack-based support and good account-level view. Choose Plain if you value highly programmable and good fit for developer products.