kitio.aiAdded Oct 28, 2026
Productlane
Free trial · $29/moAI customer support inbox built around Linear for product teams
What is Productlane?
Productlane is a customer support tool for software companies that ties tickets from email, live chat and Slack to issues in Linear. Its AI agent resolves tickets on its own, reproduces bugs and files them for engineering, and keeps a help center updated from GitHub and Linear.
The inbox brings email, a chat widget and shared Slack channels together, and feature requests flow into a feedback portal and public changelog. When an issue ships, customers who asked about it can be notified to close the loop.
There are importers for Zendesk and Intercom, plus an API, MCP server and OpenAPI-based custom connectors. Plans are priced per user with a set number of AI resolutions included and a per-resolution fee after that; the company is based in Munich.
Features
- AI support agent
- Email, chat and Slack inbox
- Self-updating help center
- Linear issue sync
- Feedback portal and changelog
- API and MCP
Tags
Releases
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Productlane was added to the directory.
Organization
Productlane
🇩🇪 Germany
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $29/mo
- Billing frequency
- Monthly
Productlane plans
Starter
$29/mo
- Per user
- 25 AI resolutions included
- Email inbox and live chat
- Linear integration
Pro
$59/mo
- Per user
- 50 AI resolutions included
- Shared Slack inbox
- Reporting and macros
Scale
$99/mo
- Per user
- 100 AI resolutions included
- Customer support portals
- Multi-language and SSO
Enterprise
Custom
- Custom AI resolution volume
- Volume pricing
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Productlane site.Official pricing
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Pros and cons
Pros
- Tight link between support and Linear
- Help center updates itself
- Importers for Zendesk and Intercom
Cons
- Most useful if you already use Linear
- AI resolutions beyond the quota cost extra
- Slack inbox starts at Pro
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Q&A
What is Productlane?
Productlane is a customer support tool for software companies that ties tickets from email, live chat and Slack to issues in Linear. Its AI agent resolves tickets on its own, reproduces bugs and files them for engineering, and keeps a help center updated from GitHub and Linear.
Can I move from Zendesk or Intercom to Productlane?
Yes. Productlane provides importers for both Zendesk and Intercom.
How are Productlane AI resolutions billed?
Each plan includes a set number of AI resolutions, and extra ones cost $0.79 each, with volume pricing on Enterprise.
How much does Productlane cost?
Productlane is free trial, with paid plans from $29/mo.
Is there a free version of Productlane?
No, but you can try it free before paying.
What are the main features of Productlane?
AI support agent, Email, chat and Slack inbox, Self-updating help center, Linear issue sync, Feedback portal and changelog, API and MCP.
Who makes Productlane?
Productlane is made by Productlane.
What are the best alternatives to Productlane?
Popular alternatives include Pylon, Gaspar AI, Zendesk.