kitio.aiPolyAI vs Cognigy
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. PolyAI starts at See pricing page and Cognigy starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Natural language voice agents
- Multilingual calls
- Telephony integrations
- Agent Studio
- Call analytics
- Voice AI agents
- Visual flow editor
- Agent copilot
- Live translation
- Contact center integrations
| Feature | PolyAI | Cognigy |
|---|---|---|
| Best for | Voice AI agents that answer customer service phone calls | Conversational and agentic AI for enterprise contact centers |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | PolyAI | NiCE |
| Based in | United Kingdom | Germany |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
PolyAI starts at See pricing page and Cognigy starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Dialog-RSN-1 API
$2.00 / 1M input tokens
- $5.00 / 1M output tokens
- $0.20 / 1M cached input
- $100 free credit for new accounts
- Telephony not included
Agentic Dialog Platform
Contact sales
- Telephony and orchestration
- Dialog Studio tooling
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
PolyAI
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
- Voice only, no chat focus
- Enterprise pricing only
- Setup requires telephony work
Cognigy
- Strong voice automation
- Works with many contact center systems
- Enterprise-grade security
- Built for large deployments
- No self-serve pricing
- Requires technical builders
Which one should you choose?
Choose PolyAI if you want:
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
Watch out: voice only, no chat focus.
Choose Cognigy if you want:
- Strong voice automation
- Works with many contact center systems
- Enterprise-grade security
Watch out: built for large deployments.
PolyAI vs Cognigy FAQ
What is the difference between PolyAI and Cognigy?
PolyAI: Voice AI agents that answer customer service phone calls. Cognigy: Conversational and agentic AI for enterprise contact centers. Both are customer support tools.
Is PolyAI or Cognigy cheaper?
PolyAI starts at See pricing page and Cognigy starts at See pricing page. Check both pricing pages for current plans.
Do PolyAI and Cognigy have free plans?
PolyAI: No. Cognigy: No.
Who makes PolyAI?
PolyAI is made by PolyAI, based in United Kingdom.
Who makes Cognigy?
Cognigy is made by NiCE, based in Germany.
Which should I choose, PolyAI or Cognigy?
Choose PolyAI if you value very natural-sounding phone agents and handles complex call flows. Choose Cognigy if you value strong voice automation and works with many contact center systems.