kitio.aiFive9 vs PolyAI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and PolyAI starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Natural language voice agents
- Multilingual calls
- Telephony integrations
- Agent Studio
- Call analytics
| Feature | Five9 | PolyAI |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Voice AI agents that answer customer service phone calls |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Five9 | PolyAI |
| Based in | United States | United Kingdom |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Five9 starts at See pricing page and PolyAI starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Dialog-RSN-1 API
$2.00 / 1M input tokens
- $5.00 / 1M output tokens
- $0.20 / 1M cached input
- $100 free credit for new accounts
- Telephony not included
Agentic Dialog Platform
Contact sales
- Telephony and orchestration
- Dialog Studio tooling
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
PolyAI
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
- Voice only, no chat focus
- Enterprise pricing only
- Setup requires telephony work
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose PolyAI if you want:
- Very natural-sounding phone agents
- Handles complex call flows
- Strong in hospitality and finance
Watch out: voice only, no chat focus.
Five9 vs PolyAI FAQ
What is the difference between Five9 and PolyAI?
Five9: Cloud contact center software with AI agents and agent assist. PolyAI: Voice AI agents that answer customer service phone calls. Both are customer support tools.
Is Five9 or PolyAI cheaper?
Five9 starts at See pricing page and PolyAI starts at See pricing page. Check both pricing pages for current plans.
Do Five9 and PolyAI have free plans?
Five9: No. PolyAI: No.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes PolyAI?
PolyAI is made by PolyAI, based in United Kingdom.
Which should I choose, Five9 or PolyAI?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose PolyAI if you value very natural-sounding phone agents and handles complex call flows.