kitio.aiAdded Nov 5, 2026
Loris
PaidConversation intelligence for support chats, now part of Contentsquare
What is Loris?
Loris analyzes customer service conversations handled by people and by AI agents to show why customers get in touch, how they feel and whether issues were resolved. It now sits inside Contentsquare's experience analytics platform as its conversation intelligence product.
Conversations become a source of customer insight: Loris tags drivers and sentiment, scores agent performance and surfaces quality problems with their root causes. Support leaders use it to spot emerging issues and find conversations that could be automated.
Inside Contentsquare, these insights can be read next to session replays, heatmaps, journeys and surveys, so teams can link what customers say in support to what they did on the site or app.
Features
- Contact driver analysis
- Sentiment and resolution tracking
- Agent performance insights
- Coverage of AI-handled chats
- Contentsquare integration
Tags
Releases
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Organization
Contentsquare
🇫🇷 France
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
Cons
- Bundled into a larger platform
- Pricing for this module not listed
- Needs a help desk integration
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Q&A
What is Loris?
Loris analyzes customer service conversations handled by people and by AI agents to show why customers get in touch, how they feel and whether issues were resolved. It now sits inside Contentsquare's experience analytics platform as its conversation intelligence product.
Is Loris still a separate product?
Loris is now offered as Contentsquare's conversation intelligence product, and its old domain redirects there.
How much does Loris cost?
Loris is paid.
Is there a free version of Loris?
No. Loris is a paid tool.
What are the main features of Loris?
Contact driver analysis, Sentiment and resolution tracking, Agent performance insights, Coverage of AI-handled chats, Contentsquare integration.
Who makes Loris?
Loris is made by Contentsquare.
What are the best alternatives to Loris?
Popular alternatives include Helpshift, CloudTalk, Kayako.