kitio.aiAdded Nov 5, 2026
Open
PaidAI customer support agents for chat, email and voice
What is Open?
Open is a customer support platform whose AI agents resolve tickets across chat, email, voice, WhatsApp, Slack and social channels from one shared setup. It targets companies with high support volume and charges per resolved ticket.
Beyond answering questions, the agent calls your APIs to process refunds, change accounts or escalate cases. It ingests your docs, learns from resolved tickets, and lets you roll back a knowledge change in one click. Open runs on top of Zendesk, Intercom, Salesforce, HubSpot, Freshdesk or Twilio Flex, or on its own helpdesk.
The platform bundles six agents: inbound support, outbound outreach, an assist copilot for human staff, QA scoring of every conversation, customer-understanding analytics and more. Pricing is $0.75 to $0.90 per resolution, human-handled tickets are free, and a refund guarantee covers the first 120 days.
Features
- Omnichannel AI agent
- API-driven actions
- Automatic QA scoring
- Agent assist copilot
- Outbound outreach
- Helpdesk integrations
Tags
Releases
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Organization
Open
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Pay only for tickets the AI resolves
- Works on top of existing helpdesks
- One agent across every channel
Cons
- No free plan or self-serve tier
- Final rate set only after sales talks
- Carrier fees billed on top
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Q&A
What is Open?
Open is a customer support platform whose AI agents resolve tickets across chat, email, voice, WhatsApp, Slack and social channels from one shared setup. It targets companies with high support volume and charges per resolved ticket.
Do I have to leave Zendesk or Intercom to use Open?
No. Open sits on top of helpdesks such as Zendesk, Intercom, Salesforce, HubSpot and Freshdesk, or you can use its own helpdesk.
Am I charged when Open hands a ticket to a human?
No. Tickets passed to your human agents are not billed; you pay only for resolutions.
How much does Open cost?
Open is paid.
Is there a free version of Open?
No. Open is a paid tool.
What are the main features of Open?
Omnichannel AI agent, API-driven actions, Automatic QA scoring, Agent assist copilot, Outbound outreach, Helpdesk integrations.
Who makes Open?
Open is made by Open.
What are the best alternatives to Open?
Popular alternatives include Kodif, pagergpt, Capable.