kitio.aiKayako vs Loris
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Contact driver analysis
- Sentiment and resolution tracking
- Agent performance insights
- Coverage of AI-handled chats
- Contentsquare integration
| Feature | Kayako | Loris |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | Conversation intelligence for support chats, now part of Contentsquare |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Kayako | Contentsquare |
| Based in | – | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Kayako starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Loris
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
- Bundled into a larger platform
- Pricing for this module not listed
- Needs a help desk integration
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Loris if you want:
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
Watch out: bundled into a larger platform.
Kayako vs Loris FAQ
What is the difference between Kayako and Loris?
Kayako: Help desk with an AI agent that resolves tickets for you. Loris: Conversation intelligence for support chats, now part of Contentsquare. Both are customer support tools.
Is Kayako or Loris cheaper?
Kayako starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
Do Kayako and Loris have free plans?
Kayako: No. Loris: No.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Loris?
Loris is made by Contentsquare, based in France.
Which should I choose, Kayako or Loris?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Loris if you value reviews both human and ai conversations and links support data to site behavior.