kitio.aiHelpshift vs Loris
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Helpshift starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- In-game support SDK
- Gaming-specific AI agents
- Trust and safety tools
- Player engagement features
- Community sentiment tracking
- Managed human services
- Contact driver analysis
- Sentiment and resolution tracking
- Agent performance insights
- Coverage of AI-handled chats
- Contentsquare integration
| Feature | Helpshift | Loris |
|---|---|---|
| Best for | Player support platform for games with AI agents and human services | Conversation intelligence for support chats, now part of Contentsquare |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Helpshift | Contentsquare |
| Based in | – | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Helpshift starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Helpshift
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
- No public pricing
- Of little use outside gaming
- Requires SDK integration in the game
Loris
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
- Bundled into a larger platform
- Pricing for this module not listed
- Needs a help desk integration
Which one should you choose?
Choose Helpshift if you want:
- Built specifically for games
- Support opens inside the game itself
- Option to add managed support staff
Watch out: no public pricing.
Choose Loris if you want:
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
Watch out: bundled into a larger platform.
Helpshift vs Loris FAQ
What is the difference between Helpshift and Loris?
Helpshift: Player support platform for games with AI agents and human services. Loris: Conversation intelligence for support chats, now part of Contentsquare. Both are customer support tools.
Is Helpshift or Loris cheaper?
Helpshift starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
Do Helpshift and Loris have free plans?
Helpshift: No. Loris: No.
Who makes Helpshift?
Helpshift is made by Helpshift.
Who makes Loris?
Loris is made by Contentsquare, based in France.
Which should I choose, Helpshift or Loris?
Choose Helpshift if you value built specifically for games and support opens inside the game itself. Choose Loris if you value reviews both human and ai conversations and links support data to site behavior.