kitio.aiOpen vs Loris
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Open starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel AI agent
- API-driven actions
- Automatic QA scoring
- Agent assist copilot
- Outbound outreach
- Helpdesk integrations
- Contact driver analysis
- Sentiment and resolution tracking
- Agent performance insights
- Coverage of AI-handled chats
- Contentsquare integration
| Feature | Open | Loris |
|---|---|---|
| Best for | AI customer support agents for chat, email and voice | Conversation intelligence for support chats, now part of Contentsquare |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Open | Contentsquare |
| Based in | – | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Open starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Open
- Pay only for tickets the AI resolves
- Works on top of existing helpdesks
- One agent across every channel
- No free plan or self-serve tier
- Final rate set only after sales talks
- Carrier fees billed on top
Loris
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
- Bundled into a larger platform
- Pricing for this module not listed
- Needs a help desk integration
Which one should you choose?
Choose Open if you want:
- Pay only for tickets the AI resolves
- Works on top of existing helpdesks
- One agent across every channel
Watch out: no free plan or self-serve tier.
Choose Loris if you want:
- Reviews both human and AI conversations
- Links support data to site behavior
- Finds automation opportunities
Watch out: bundled into a larger platform.
Open vs Loris FAQ
What is the difference between Open and Loris?
Open: AI customer support agents for chat, email and voice. Loris: Conversation intelligence for support chats, now part of Contentsquare. Both are customer support tools.
Is Open or Loris cheaper?
Open starts at See pricing page and Loris starts at See pricing page. Check both pricing pages for current plans.
Do Open and Loris have free plans?
Open: No. Loris: No.
Who makes Open?
Open is made by Open.
Who makes Loris?
Loris is made by Contentsquare, based in France.
Which should I choose, Open or Loris?
Choose Open if you value pay only for tickets the ai resolves and works on top of existing helpdesks. Choose Loris if you value reviews both human and ai conversations and links support data to site behavior.