kitio.aiFive9 vs Genesys Cloud
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Five9 starts at See pricing page and Genesys Cloud starts at $75/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Predictive and progressive dialers
- AI voice agents
- Agent Assist
- Workforce management
- CRM integrations
- Predictive routing
- AI virtual agents
- Agent copilot
- Workforce engagement
- Speech analytics
| Feature | Five9 | Genesys Cloud |
|---|---|---|
| Best for | Cloud contact center software with AI agents and agent assist | Cloud contact center platform with AI-powered routing and agents |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | $75/mo |
| Free plan | No | No |
| Made by | Five9 | Genesys |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Five9 starts at See pricing page and Genesys Cloud starts at $75/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Genesys Cloud CX 1
$75/mo
- Per user, billed annually
- Voice contact center
Genesys Cloud CX 2
$115/mo
- Per user, billed annually
- Voice and digital channels
Genesys Cloud CX 3
$155/mo
- Per user, billed annually
- Omnichannel plus workforce engagement
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Five9
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
- Digital channels less polished
- Pricing through sales only
- Reporting can feel dated
Genesys Cloud
- Very complete feature set
- Strong analytics
- Large partner ecosystem
- High total cost
- Long implementation projects
- Interface takes time to learn
Which one should you choose?
Choose Five9 if you want:
- Strong outbound dialing
- Reliable voice quality
- Good CRM integrations
Watch out: digital channels less polished.
Choose Genesys Cloud if you want:
- Very complete feature set
- Strong analytics
- Large partner ecosystem
Watch out: high total cost.
Five9 vs Genesys Cloud FAQ
What is the difference between Five9 and Genesys Cloud?
Five9: Cloud contact center software with AI agents and agent assist. Genesys Cloud: Cloud contact center platform with AI-powered routing and agents. Both are customer support tools.
Is Five9 or Genesys Cloud cheaper?
Five9 starts at See pricing page and Genesys Cloud starts at $75/mo. Check both pricing pages for current plans.
Do Five9 and Genesys Cloud have free plans?
Five9: No. Genesys Cloud: No.
Who makes Five9?
Five9 is made by Five9, based in United States.
Who makes Genesys Cloud?
Genesys Cloud is made by Genesys, based in United States.
Which should I choose, Five9 or Genesys Cloud?
Choose Five9 if you value strong outbound dialing and reliable voice quality. Choose Genesys Cloud if you value very complete feature set and strong analytics.