kitio.aiNiCE CXone Mpower vs Cresta
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. NiCE CXone Mpower starts at $110/mo and Cresta starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Omnichannel routing
- Workforce management
- AI agents and copilots
- Interaction analytics
- Quality management
- Real-time agent guidance
- AI voice and chat agents
- Automated QA
- Conversation intelligence
- Coaching tools
| Feature | NiCE CXone Mpower | Cresta |
|---|---|---|
| Best for | Cloud contact center platform with AI agents, routing and analytics | Real-time agent assist, AI agents and QA for contact centers |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | $110/mo | See pricing page |
| Free plan | No | No |
| Made by | NiCE | Cresta |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
NiCE CXone Mpower starts at $110/mo and Cresta starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
5 plans
Omnichannel Suite
$110/mo
- Per agent
- AI routing
- Outbound engagement
Essential Suite
$135/mo
- Per agent
- Adds workforce engagement tools
Core Suite
$169/mo
- Per agent
- Screen recording and quality management
Complete Suite
$209/mo
- Per agent
- Gamification and knowledge portal
Ultimate Suite
$249/mo
- Per agent, plus $0.25 per session
- Agentic experience automation
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
NiCE CXone Mpower
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
- Complex to configure
- Expensive for small teams
- Many modules sold separately
Cresta
- Learns from your best agents
- Covers human and AI agents
- Strong enterprise references
- Expensive for small centers
- No self-serve option
- Requires clean call data
Which one should you choose?
Choose NiCE CXone Mpower if you want:
- Complete contact center suite
- Strong workforce tools
- Proven at very large scale
Watch out: complex to configure.
Choose Cresta if you want:
- Learns from your best agents
- Covers human and AI agents
- Strong enterprise references
Watch out: expensive for small centers.
NiCE CXone Mpower vs Cresta FAQ
What is the difference between NiCE CXone Mpower and Cresta?
NiCE CXone Mpower: Cloud contact center platform with AI agents, routing and analytics. Cresta: Real-time agent assist, AI agents and QA for contact centers. Both are customer support tools.
Is NiCE CXone Mpower or Cresta cheaper?
NiCE CXone Mpower starts at $110/mo and Cresta starts at See pricing page. Check both pricing pages for current plans.
Do NiCE CXone Mpower and Cresta have free plans?
NiCE CXone Mpower: No. Cresta: No.
Who makes NiCE CXone Mpower?
NiCE CXone Mpower is made by NiCE, based in United States.
Who makes Cresta?
Cresta is made by Cresta, based in United States.
Which should I choose, NiCE CXone Mpower or Cresta?
Choose NiCE CXone Mpower if you value complete contact center suite and strong workforce tools. Choose Cresta if you value learns from your best agents and covers human and ai agents.